James Joyce

Experience

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  W.W. Grainger, Inc.

  Jan 1998 - Jan 2001

  E-commerce Coordinator, Telesales Representative

  As a B2B sales rep targeting industrial and institutional market segments, I always met – and often surpassed – sales quotas in my territory. In addition, I worked hard to expand my skills and capabilities, gaining an understanding of the outside sales environment by accompanying field representatives on sales calls. Within a short time, I was promoted and earned company-paid web development training, ultimately obtaining a Certificate of Web Development. In my new role as E-commerce Coordinator, I arranged sales between vendors and end users within an SAP environment, ensured order fulfillment and secured sales. Show less

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  Walgreen Company

  Jan 2001 - Jan 2008

  Web Developer, Programmer

  As a member of the Ecommerce team, I was instrumental in building, expanding, and improving the online presence and sales growth through countless web builds for the main company web site. As such, I was tasked with delivering functionally innovative, user friendly and aesthetically appealing digital experiences. KEY SUCCESSES: ♦ WEB DEVELOPMENT: Maintained a high-impact website for this Fortune 50 company, playing an essential role in 10% annual sales growth.♦ BRAND ALIGNMENT: Partnered with back-end development teams to translate brand and business strategies into effective solutions. Interfaced with key points of contact to corporate advertising and marketing teams. ♦ ONLINE SALES OPTIMIZATION: Improved online functionality to increase sales, views, and visits. Enhanced end-user experience by reducing online download times through process change.♦ STRATEGY: Collaborated extensively with key departments and partnering organizations, such as the Mayo Clinic, to build out and implement key marketing strategies, such as promotions, contests and joint marketing endeavors, etc. ♦ PERFORMANCE: Excelled as an aggressive sales contributor, earning positive performance reviews each year. Show less

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  Northshore Process Service Network

  Jan 2008 - now

  Principal, LPI

  Having identified a need for legal services, I established an upstart legal support firm. As the lead business development executive, I manage business growth activities, from initial contact to order fulfillment, as well as drive all aspects of business operations, establishing processes and procedures while actively pursuing opportunities to increase demand for services. I also serve as an Inquiry Agent, execute the Service of Legal Process and provide support services to the legal, corporate, government and private sectors on a global reach.KEY SUCCESSES:♦ OPERATIONS: Reduced overhead costs by streamlining operations, resulting in a near-paperless environment. ♦ REVENUE GROWTH: Increased annual sales to over 6 figures, yielding 5% year-over-year growth during all economic conditions. Expanded local presence to national & international markets.♦ CUSTOMER EXPANSION: Strengthened loyalty in diverse client base – including law firms, real estate, financial sectors, and government – through extensive partnership building, aggressive follow-up and customer service activities to ensure satisfaction, repeat business and referrals.♦ ONLINE PRESENCE: Leveraging technology and web development/SEO, I achieved higher search engine placement and relevance to expand business growth.♦ MARKETING: Implemented direct marketing and advertising to garner interest and new business. Led prospecting and cold-calling efforts.Legal professional with a career reflecting strong leadership coupled with “hands-on” operations expertise. Decades of experience spanning legal services distribution operations, development and implementation, client acquisition, strategic partnerships and logistics strategy. Advanced modeling and analysis capabilities. Superior record of delivering large-volume, mission-critical legal assignments on time and under budget. Experienced team builder noted for ability to hire, train, develop, and manage diverse functional and operational teams. Show less