Kevin Hardy

Experience

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  Software Research Center

  Aug 2010 - Jul 2013

  Configured the lab computers as well as maintain them over time. I set up network printers, Group Policies, Active Directory Domain Services, File Servers, DHCP, IIS, and DNS. I worked closely with the Professors with developing a server that is currently being used by the Computer Science and Math departments. I handle day to day tasks including updates and installations of new programs. It is required that I handle and fix problems in a quick and decisive manner. I handled all of the documentation that the Software Research Center (SRC) had made. It required understanding both the technical side and the non-technical side of writing. I mainly worked in a Wiki environment.

  • Systems Administrator

    Jun 2012 - Jul 2013

  • Technical Writer

    Aug 2010 - Jul 2013
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  Charleys Subs

  Feb 2013 - Mar 2013

  Technical Assistant

  - Configured and setup computers for deployment- Developed documentation for what each computer has- Assisted other employees with their technical issues ranging from Email to printers- Worked with the systems administrator to make sure that all needs were being met- Disposed of old technology through standard means- Cleaned hardware that was found in the restaurants near HQ- Developed a small linux server environment for file sharing and saving- Worked with third party vendors for installing programs that needed more assistance than we could offer- Researched domains for the company to branch out across the globe which includes the domain names as well as prices for each domain. Presented this to executives of the business. Show less

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  Cardinal Health

  Aug 2013 - Dec 2019

  - Further developed our Alteryx and Tableau foothold for Sourcing and Finance.- Produced dozens of detailed standard operating procedures for team processes for backup and documentation purposes- Completed projects in a timely and efficient manner to improve cross functional teams by driving a self-service model for Data Analytics and Reporting.- Assisted in training users on Alteryx and Tableau- Acted as a mentor for both Alteryx and Tableau- Trained in finding opportunities for time savings in regards to automation and report building.- Successfully transitioned our data and reports from Teradata to HANA during a tight transition window.- Created an ecosystem in GCP/Hadoop to further our analytic capabilities.- Collaborated across the enterprise to identify areas of opportunity for automation and application development. Show less - Assisted with day to day component information updates- Generated reports through Business Objects to send out on a Weekly/Monthly/Yearly basis.- Managed GMBs which generated roughly 20 emails a day.- Provided support for Scorecard Initiatives.- Effectively helped lead a min-kaizen to track our reporting better.- Worked to build an Alteryx and Tableau ecosystem currently used by our team.- Updated lengthy processes to reduce time spent doing manual labor.- Automated 70-80% of the work that we were doing resulting in thousands of dollars of savings in labor.- Built a system to allow other users to access the data that we were automating to strengthen our collaboration across the enterprise.- Built and automated Tableau Dashboards used by Finance, Sourcing, and our internal team resulting in exposing 20 million dollars of potential savings. Show less - Took inbound calls to troubleshoot the website and train if needed- Answered emails in a GMB format- Distributed work to other team members from the GMB in an organized manner- Developed troubleshooting steps and documentation for the website- Worked closely with directors and project managers to make sure that the customers needs are met- Drafted documents for the business from a technical writing perspective- Worked on various projects including on boarding customers to the new site, removing customer access in mass per Sales Rep request, called customers directly to get their feedback on the sites, reached out to sales reps directly for the Order Express Initiative to assist with anything they needed to get their customers converted.- Worked closely with tier support via phone, email, IM and remote sessions to troubleshoot customer issues- Created various procedures and processes that have been in use since the beginning of this role through collaboration with other team membersI was tasked with assisting Sales Reps with on boarding their customers by providing technical support and other tasks from an IT perspective. I assisted with training, creating documents, and working with the business to make sure that the Sales Reps and the customers concerns are met and taken care of. I was also responsible for training new analysts on the Acute team to make sure our standards are met for our support. There were projects that were assigned to me as well from the business to reach out to Sales Reps through an initiative to see if there was anything we could do to assist their customers with transitioning to the new system. Show less My responsibilities included taking inbound calls from customers of Cardinal Health and Sales Reps that work in Cardinal Health. In these calls I would troubleshoot customer issues with their computer so that they can access our websites to place orders for their patients. This could include anything from simple troubleshooting to configuring their computer for certain programs that we use. I also provided training if needed and worked closely with tier support to make sure that the customers needs were met. Show less

  • Consultant Business Metrics and Analytics

    Apr 2019 - Dec 2019

  • Senior Analyst Business Metrics and Analytics

    May 2016 - Apr 2019

  • Acute Care Support Analyst and SME

    Oct 2013 - May 2016

  • Frontline IT Analyst

    Aug 2013 - Oct 2013
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  Universal Destinations & Experiences

  Dec 2019 - now

  • Manager, Data Integration

    Feb 2024 - now

  • Sr. Data Integration Analyst - Consumer Insights

    Jun 2021 - Feb 2024

  • Data Integration Analyst - Consumer Insights

    Dec 2019 - Jun 2021