Robert Dorward

Experience

• 

  BLKMGK ICT

  Jan 2008 - Jan 2009

  Junior Solutions Advisor

  My role within this position was to provide business solutions for clients and developing Websites and SharePoint portals.• My role within this position was to provide quality customer solutions, design and develop websites for clients• Advise and recommend customers on all aspects of their business solutions and websites • Problem solving, having sound knowledge to be able to resolve issues immediately. • Team Work, able to work within a close team daily• Design & Develop Solutions for users of different industries, incl. Government Departments. Show less

• 

  McDonald's Corporation

  Sept 2008 - Jan 2010

  Shift Assistant

  • My role within this position was to provide quality customer service to all customers of McDonalds.• Advise and recommend customers on all aspects of Menu available.• Processing and provided good experiences for customers on a day to day basis by keeping product knowledge up to date.• Specialised in training new staff within the appropriate areas of the business.• Cash handling, ensuring tills are balanced at end of day.• Answering Telephones, being able to respond to request quickly & accurately.• Problem solving, having product, policy & procedure knowledge to be able solve problems that arise.• Team Work, able to work within a close team daily• Reporting on targets daily with team• Ensured all safety procedures were upheld by all team members Show less

• 

  Territory Technology Solutions

  Jan 2010 - Sept 2011

  Workshop Engineer

  My role within this position was to give quality support to customers and staff daily.• My role within this position was to provide quality repairs and service to all customers of Territory Technology Solutions.• Scheduling of required workshop repairs.• Advise and recommend customers on all aspects of their repairs and advise on sales of computers. • Problem solving, having sound knowledge to be able to resolve issues immediately. • Answering Telephones, being able to respond to request quickly & accurately.• Team Work, able to work within a close team daily• Reporting on targets daily with team Show less

• 

  CSG Services Pty Ltd

  Sept 2011 - May 2012

  Incident Management Officer

  My role within this position is to provide quality support to DET clients, and support junior staff to the best of my ability.• Following and enforcing all procedures, including ITIL standards.• Creating new Work instructions, Procedures and updating as needed• Software & hardware troubleshooting on client machines.• Excellent skills within ITSM Software (HPSM)• Advanced Knowledge within Server 2003/8.• Extensive Knowledge within a Windows OS environment (Xp, Vista, & 7)• Problem solving, having sound knowledge to be able to resolve issues immediately. • Answering Telephones, being able to respond to request quickly & accurately.• Team Work, able to work within a close team daily• Involvement in refining procedures, technical capabilities and training of the NTG Department of Education wireless CISCO rollout. Show less

• 

  Dorward Technologies

  Jan 2012 - Sept 2017

  Managing Director
• 

  NEC Australia

  May 2012 - May 2013

  Remote Resolution Officer

  My role within this position is to provide quality support to DET clients, and also support Incident Management Officers (level 1) to the best of my ability.• Second level support to DET clients• Advanced troubleshooting for software, hardware & network issues• Deployment and configuration of machines via Microsoft SCCM• Tape-based data restorations via Simpana CommVault.• Active Directory management and troubleshooting• Training, Support and Escalations from Level 1.• Team Management, in cases of management being absent Show less

• 

  Tropical Business Solutions

  May 2013 - Aug 2015

  IT Technician

  My role within this position is to give quality support to local businesses, customers and staff daily to the best of my ability.• Third level support to clients• Advanced troubleshooting for software, hardware & network issues• Active Directory management and troubleshooting• Training, Support and Escalations.• Team Management, in cases of management being absent• Answering Telephones, being able to respond to request quickly & accurately.• Problem solving, having sound knowledge to be able to resolve issues immediately. • Involvement in refining procedures, technical capabilities and training for clients and staff.• Extensive Knowledge within a Windows OS environment (Xp, Vista, 7,8 & 8.1)• Extensive Knowledge within Server 2003/12.• Creating new Work instructions, Procedures and updating as needed• Software & hardware troubleshooting on client machines.• Team Work, able to work within a close team daily Show less

• 

  Zone 3 Darwin

  May 2016 - now

  Owner / Partnership
• 

  Next Tier Esports

  Jul 2016 - Jan 2017

  Chief Technical Officer
• 

  We Fix IT

  Sept 2017 - now

  Network Engineer