Arshid Hussain

Experience

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  IKraft Solutions

  Jan 2012 - Dec 2013

  System Support Engineer

  Project: Aadhaar and National Population Register (NPR)Key Contributions:Database Management: Performed regular backups of the NPR database to ensure data security and integrity.Network Administration: Managed network configurations and ensured seamless connectivity for project operations.Software Management: Oversaw the deployment and maintenance of Aadhaar enrollment software, resolving technical issues to maintain operational efficiency.Data Synchronization: Coordinated the synchronization of Aadhaar enrollment data with the UIDAI server, ensuring accurate and timely updates.IT Support: Delivered end-to-end desktop and printer support for enrollment centers to minimize downtime.Project Supervision: Directed daily operations of the NPR and Aadhaar enrollment projects, ensuring adherence to guidelines and achieving key deliverables. Show less

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  Almuqeet Systems

  Jan 2014 - Jul 2016

  Solution Engineer

  Server and Network Monitoring: Monitored server and network performance using tools like SolarWinds and Nagios to ensure system reliability and uptime.Incident Management: Efficiently resolved incidents by identifying root causes, collaborating with teams, and maintaining SLAs.Active Directory & Exchange Management: Administered Active Directory and Microsoft Exchange 2010, managing user accounts, permissions, and email configurations.Antivirus and Security: Managed enterprise antivirus solutions to safeguard systems against vulnerabilities and threats.Desktop Support: Delivered comprehensive Windows desktop support, including troubleshooting issues with Outlook 2007 and performing software installations. Show less

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  Coforge

  Jan 2016 - Sept 2020

  Analyst

  Project – IDEMIASalesforce AdministrationConfigured and administered Salesforce enterprise editions, managing users, roles, profiles, groups, and custom objects.Customized Salesforce with record types, sharing rules, picklists, and page layouts to align with business needs.Developed comprehensive training materials and supported over 600 global Salesforce users as the primary point of contact.Designed and managed dashboards and in-depth reports for team and individual performance tracking.Maintained data integrity by cleansing duplicate entries and defining duplicate-blocking parameters.Managed multiple sandbox environments, creating custom objects, fields, and triggers to enhance Salesforce functionality.Microsoft Office 365, Active Directory, and Exchange 2012Provided end-to-end support, maintenance, and customization for Office 365 applications, including Word, Excel, Yammer, Outlook, Teams, and SharePoint.Migrated shared, resource, and room mailboxes from on-premises to Office 365 environments.Automated and executed Office 365 procedures using PowerShell for efficient deployments and troubleshooting.Managed Active Directory environments, deploying software through SCCM Server 2012, and addressing post-migration issues like permissions and password resets.Incident Management:Collaborated with cross-functional teams to identify process improvement opportunities and ensure seamless incident resolution.Managed high-severity incidents, coordinating bridge calls with support teams, application teams, and management.Utilized tools such as ServiceNow, Serena Business Manager, and SharePoint for incident tracking and collaboration.Generated performance analysis and incident reports for IT management reviews, enhancing operational transparency.Microsoft Intune AdministrationDeployed and managed Microsoft Intune for mobile device management, ensuring secure and efficient IT operations. Show less

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  Netrix Global

  Feb 2021 - now

  Server AdministrationMicrosoft Windows Server (2012 R2, 2016, 2019): Deployment, configuration, and maintenance.Active Directory Services: AD replication, backups, Group Policy, NPS, RDS, and ADCS configuration.Cloud and Identity ManagementMicrosoft 365 & Office 365: Implementation, administration, and troubleshooting.Azure Active Directory & AD Sync: Seamless integration and identity management across hybrid environments.Virtualization & Backup SolutionsVMware vSphere 6.5, ESXi, and vCenter: Deployment and maintenance of virtualized environments.Hyper-V: Virtualization management and optimization.Backup Applications: Expertise in Barracuda, Datto, Veeam, and Dell EMC Avamar solutions.Messaging and Collaboration ToolsMicrosoft Exchange (ECP and Management Shell): Configuration and administration.Citrix Director & XenApp: Desktop virtualization and user session management.Monitoring & Ticketing SystemsTools: Logic Monitor, Continuum, Cherwell Ticketing System, and IT Glue for documentation.Security and Antivirus ManagementWebroot Antivirus Console: Deployment and centralized management of security protocols.Unified CommunicationsCloudHelm Administration and TetraVX: Managing communication platforms for streamlined operations. Show less

  • IT Manager

    Jan 2022 - now

  • Senior System Engineer

    Feb 2021 - Jan 2022