Kristen Day

Experience

• 

  Lowe's Companies, Inc.

  Jan 2003 - Mar 2017

  • Developed business architecture by creating business requirements documents (BRD), scope statements, processes, alternatives, and risks resulting in vital store operations support for 600+ stores and their varying fulfillment capabilities.• Performed current state analysis through the use of document analysis, interviews, workshops, and workflow analysis. • Utilized analytics and process improvement methodologies to identify owners, variations, bottlenecks, redundancies, and downstream impacts of 300+ processes in support of 9 releases of Sterling and Siebel to 250 test stores, 3 CDTs, and 3 contact centers. Show less • Championed process management and communication plans for Omni-channel initiatives. • Analyzed existing processes to identify process owners, variations, bottlenecks, and redundancies to support the Unleash Our Sales Potential (UOSP) project.• Delineated and organized complex processes into simpler tasks and functions.• Developed processes to support the rollout of Order Management and Customer Management Omni-channel systems to stores.• Served Sterling stores, Central Delivery Terminals, and Contact Centers by identifying opportunities for process improvement and ensuring recommended process updates were effectively implemented.• Effectively communicated and collaborated with the UOSP project team, Operations Execution Support, and Contact Center management to ensure process updates were accurate and effectively implemented.• Utilized HTML code within Knowledgebase to communicate processes, system enhancements, and workarounds. Show less • Successfully managed eight Merchandising Specialist-in-training programs; totaling seventy-one Merchandising Specialists trained and placed into the Merchandising Organization.• Designed the curriculum and structure of the MSIT program based on merchandising strategy and execution, while incorporating company-wide initiatives.• Managed candidate selection, resume review, first and second round interviews, and orientation into Lowe’s and the Merchandising organization.• Developed and facilitated all training content for up to sixteen process/system classes that directly impacted the MS role and responsibilities. Show less • Streamlined the New Store Survey process in order to ensure relevant and efficient information solicitation; eliminating over 1,000 hours/ year for new Store Managers. • Served as a subject matter expert to support the Merchandising community while collaborating cross-functionally with other departments to realize shared goals.• Coordinated quarterly Merchandising Specialist Forums which included solicitation of speakers, creation of the master Powerpoint presentation, and presenting pertinent, timely information related the MS position. Show less

  • Omni-Channel Business Process Analyst

    Feb 2015 - Mar 2017

  • Technical Writer (Process Management)

    Apr 2013 - Feb 2015

  • Merchandising Onboarding Analyst

    Jan 2010 - Apr 2013

  • Merchandising Support Analyst

    Jan 2006 - Jan 2010

  • International Merchandising Specialist

    Jan 2005 - Jan 2006

  • Merchandising Specialist – Major Appliances

    Jan 2003 - Jan 2005
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  MANN + HUMMEL FILTRATION TECHNOLOGY US LTD

  Jun 2017 - Aug 2021

  Business Analyst

  • Core project team member on the Treasury SuccessFactors project to deliver Employee Central, Employee Central Payroll, and Workforce to 6 locations including contract, hourly, and salary employees. Analyzed current state treasury workflows and documented requirements for processes. Assisted with the data migration effort required to move sensitive employee data to SAP.• Supported the upgrade of an in-house Engineering Database of 35 modules to a web-based system designed to consolidate engineering processes in 5 locations in the Americas. Responsible for gathering and documenting all requirements and user stories, performing and coordinating user testing, tracking test cases, attending scrum meetings with development team, and facilitating training for each module.• Organized and documented 400+ requirements for the Gkat Project to fit the newly adopted Agile model by utilizing user stories and sprints within Microsoft Azure. Managed functional and technical requirements, UAT and production testing, and weekly releases through daily scrum meetings and a high level of communication with the business. • Assisted with the creation of a project management process to provide project managers consistent deliverables and documentation while utilizing the current global systems and processes established at the Germany location. Show less

• 

  Eastdil Secured

  Aug 2021 - now

  Technical Business Analyst

  • Gather, document, track, and manage functional and technical requirements for 4 business domains: Marketing List, Deals, Loans, and Power BI reporting. Create features and user stories based on gathered requirements and business goals. Participate in scrum ceremonies to promote the stories through the varying degrees of business, UI/UX, and technical reviews in an effort to achieve a ready-state for the developers.• Perform data analysis of existing fields in ESP in an effort to determine future state and establish a mapping strategy based on Portal functional requirements and Deal Team processes for tracking the marketing to potential investors in the Marketing phase of the Deal process. Document and track shifting data requirements amidst technical reviews and business process evolution.• Create exceptional acceptance criteria based on requirements and stories to ensure UAT testing is meaningful and impactful. Create test scripts based on acceptance criteria utilized by QA and business users during Pre-Prod testing. Perform testing throughout the development lifecycle and create bugs to address failed scripts. Write enhancement stories for any missed requirements or new requirements identified by end users.• Champion the Jobs To Be Done (JTBD) methodology and artifacts including JTBD boards, sub-jobs, swimlane diagrams, and requirements mapping. Produce features and stories based on the requirements mapping boards that reflect the goals outlined within the JTBD board. Mentor other Business Analysts as they integrate the JTBD strategy and artifiacts into their current projects. Show less