Ghouseuddin Mohammed

Experience

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  Giffin Graphics

  Mar 2005 - Mar 2007

  System Co-ordinator

  • Creating reports and managing the reports of salesman wise, product wise, stock details and updated stock status in all locations.• Created report for Replenishment/Re-order Level for stocking of items.• Created reports for generating data for daily sales, sales for particular period and customer/item wise detailed report.• Created customer database and reports for the easy accessibility of the contacts. • Enrolling users and maintaining system security by monitoring user’s access to database.• Monitoring and optimizing the performance of the database.• Updating the system with master’s information.• Managing Hardware System of company and scheduling backup strategy in local computers and server as well.• Trained and supported users for their modules and maintained security of data by granting privileges to users Show less

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  Information Dynamics

  Mar 2007 - May 2009

  Support Lead

  -Key member of Enterprise Consulting team and provide IT consultancy with specialization in Business Process Management, ERP, Knowledge Management, and software implementation of the Retail domains-Managed and held the troubleshooting escalation process-Lead 10 members team and maintained CSI above 90+%-Successfully carried out personnel management, including staff recruitment, performance assessment, internal & external training and mentoring-Ensured that effective business process controls are maintained consistently across all businesses-Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews-Ensure regular meetings (weekly) with support teams are held to reduce SLA breaches, assign open problems, track the status of the existing problems-For all the LOW CSAT feedback cases, interacted with the end users via phone call, setup meetings and gathered detailed feedback.-Collaborated with development, functional and product strategy team to understand certain feature of the product, also involved in BRD review for the upcoming releases-Ensure permanent fixes for the identified problems are implemented through Change Management process Managing different clients and responsible for giving operational/technical support to the users-Pre-Sales activities like preparation of reports, presentations, and product demonstrations Show less

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  Landmark Group, Dubai

  Jul 2009 - Aug 2022

  Oracle Fusion HCM Functional

  -Successfully implemented Major Projects in HCM  New Legal Entity Setup (Styli), Compensation, Insurance Benefits, Digital Offboarding with integration to Oracle EBS & Reports-Created multiple HDL for data extraction and upload, New Approval Workflow, New DOR, New Reports, New DFF-Developed & Modified CORE HR, Goals, Performance and Absence Management reports-Successfully created & maintained multiple absence plans in-line with UAE Statutory Absences {Maternity, Paternity, Sick, Study Leave}-Created Holiday calendar to cater the need of public holidays specific to UAE, KSA-Worked as L3 support, SME and SPOC for HCM enhancement project deliverables-Carried out end to end HCM functional testing for Oracle Quarterly Patch Release and enhancement basis business requirement with integration to Oracle EBS & TAMS application-Strong Vendor Management Skills (Oracle, TCS, Aspire System, Head Start)-Showcased Time Management skill by delivering business critical projects on stringent timelines with zero P1 escalations supported the excellence project deliverables with accruate documentation viz Configuration Workbook, Support Transition Document, EUT, User Guide, BRD, FRS, Support Transition, Test cases, Test Repositories, Processflow diagrams Show less

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  Alpha Data Recruitment

  Aug 2022 - now

  HCM Functional Consultant

  •Working for client DP World - Dubai, UAE•Successfully implemented 50+ new Legal Entities (spread across Europe, ISC region) in Core HR, Absence, Benefits, Goals, Performance & Learn Module•Successfully delivered FAM, KUT session•Successfully delivered project after completing QA (Test Strategies User Story, Test Cases), UAT, KUT and Documentation•Experienced in configuring Value Set, Lookups & Flex Fields (DFF, DOR), approval workflow•Page customization done using Sandbox (Page Composer, Design Studio)•Worked as L3 support, SME and SPOC for HCM enhancement project deliverables•Prepared configuration workbook, support transition document, user guide document•Showcased Time Management skill by delivering business critical projects on-time Show less