Gaurav Sareen

Experience

• 

  Queen's College of Business, Technology & Public Safety

  Jan 2017 - now

  ● Conducting regular audits of student services processes and systems to ensure compliance with relevant regulations, standards, and best practices.● Leading the Canadian Quality Assurance Audit Process (CQAAP) and Student Program Institutional Effectiveness Quality Assurance Audit (SPIEQAA) processes, ensuring rigorous adherence to institutional and accreditation requirements.● Overseeing daily operations across key areas including Student Academics, Student Financial Services, Admissions, and Career Services, while maintaining a safe, attractive, and conducive campus environment.● Addressing ,resolving any student complaints promptly and effectively, ensuring a positive student experience.● Ensuring a workplace culture free from discrimination, harassment, and bullying, fostering an inclusive and respectful environment.● Managing student records, maintaining accurate reporting on academic and financial matters.● Continuously evaluating campus workflow and customer service levels, making necessary adjustments to ensure optimal student satisfaction and operational efficiency.● Participating in the development of new programs and initiatives that shape the future of the college, and providing recommendations to the CEO.● Managing the campus business operations within the college's established guidelines, policies, and practices to achieve performance objectives.● Engaging in scheduled discussions with the CEO and corporate officers, reviewing KPI's including management reports, student population data, withdrawals, new enrollments, accounts receivable, financial data, student satisfaction, and graduate employment outcomes.● Facilitating regular staff meetings to maintain open communication, provide feedback, and ensure the development of productive work processes.● Supervising the delivery of approved educational programs and curriculum to ensure high-quality academic standards.● Actively participating in new student orientation, PAC &PCC meetings Show less • Lead IT infrastructure management, overseeing DHCP, DNS, and Active Directory configuration and administration on Windows Server 2012.• Manage and monitor network operations, including Cisco Catalyst 3750 v2 and pfSense firewall, ensuring optimal performance and security.• Supervise user access management, creating login credentials, assigning Group Policies (GP), and enforcing security best practices.• Analyze system logs and records to identify trends, troubleshoot issues, and implement proactive solutions.• Oversee change management processes, ensuring thorough testing, approval, and monitoring of system modifications.• Monitor system life cycles, aligning specifications and functionality with business objectives and architecture decisions.• Ensure timely issue escalation and resolution, providing strategic recommendations to minimize downtime.• Lead and support complex enterprise applications and IT systems, driving efficiency and reliability.• Oversee application integration and security, ensuring compliance with functional, security, and performance requirements.• Supervise hardware and software installations, maintaining seamless operations and system integrity.• Research emerging technologies and industry best practices, recommending and implementing innovations.• Develop and deliver intensive training programs for new hires, enhancing team competency and performance. Show less Work Integrated Learning (WIL) Department – Subject Matter Expert (SME)• Develop and oversee IT research projects in Cybersecurity and Wireless Networking for WIL students.• Provide guidance and mentorship to students throughout their research process.• Conduct mid-term and final panel evaluations to assess student progress.• Evaluate and provide feedback on weekly student deliverables.As a Facilitator/ Coordinator:• Organize and manage projects, ensuring quality assurance (QA) standards are met.• Oversee and maintain professional development (PD) sessions.• Coordinate and collaborate with all Subject Matter Experts (SMEs) to streamline processes.• Organizing Networking events for students Show less • Lead the Joint Health & Safety Committee (JHSC), organizing monthly meetings and conducting QA audits across departments to ensure compliance and workplace safety.• Develop and implement dynamic student life programs to enhance engagement, leadership, and personal growth.• Oversee the Student Engagement & Well-being department, providing strategic guidance on event planning, budget management, and organizational development.• Coordinate campus-wide events and activities, including orientation, cultural celebrations, club events, daily engagements, educational workshops, and convocation services to foster a strong student community.• Support student well-being by collaborating with departments and campus partners to provide resources for personal, academic, and social success.• Conduct program assessments to evaluate effectiveness, identify improvement areas, and implement enhancements to meet evolving student needs Show less • Install and configure computer hardware, operating systems, and applications.• Manage software versions and distribution using OPSI software management system.• Configure and maintain DHCP, DNS, and Active Directory on Windows Server 2012.• Monitor and manage network infrastructure, including Cisco Catalyst 3750 v2 and pfSense firewall.• Supervise and mentor IT Co-op students, providing guidance and hands-on training.• Create and manage user credentials for staff and professors, ensuring secure access control. Show less • Developed and delivered structured courses in Computer Science Fundamentals, CCNA (OSI & TCP/IP models, routing protocols, security), CompTIA (A+, Network+, Security+), CIW Associate, and MCSA (70-410, 411, 412).• Designed comprehensive curriculum and course outlines, ensuring alignment with industry standards and certification requirements.• Managed course planning and delivery, incorporating interactive teaching methods to enhance student engagement and knowledge retention.• Provided hands-on training in networking, cybersecurity, and system administration, covering Windows 7–10 environments.• Assessed student performance and provided mentorship, offering guidance for career growth and certification success.• Integrated real-world scenarios and case studies into training programs to bridge the gap between theory and practical application.• Collaborated with faculty and industry experts to continuously improve course content and teaching methodologies. Show less Jumping from Front Desk position to IT specialist at same workplace is a great feeling in itself.things which I am supposed to deal with are: -Handling all network issues.-IP conflict problems.-Moodle queries.-Creating Teachers Accounts.-Handling Internet Problems.-Maintaing Security of network.-Dealing with Students Queries.-Installing Software.-Installing Hardware and Software.-RF signalling in lab equipment.-Installing Windows/Hard Disk Cloning.-Remotely Monitoring All networks. Show less

  • Campus Manager

    Jan 2022 - now

  • IT Manager

    Apr 2021 - now

  • WIL(Work Integrated Learning)- Coordinator

    Sept 2020 - Dec 2022

  • Student Services Manager

    Apr 2021 - Jan 2022

  • IT Support Specialist

    Apr 2018 - Apr 2021

  • Instructor- Computer network and security

    Feb 2018 - May 2020

  • IT Support Specialist-Co-op/Internship

    Jan 2018 - Apr 2018

  • Front Desk

    Jan 2017 - Dec 2017
• 

  Enactus Canada

  Nov 2018 - May 2020

  Faculty Administrator

  -Helping students understand technicality of ideas.- Making Team organizing team structure.-Motivating students for doing best.- Attending meetings with students on regular basis.- Checking the quality of their product and ideas they present.-Making sure every team member is working effiiently.

• 

  Loyalist College In Toronto

  May 2020 - Aug 2022

  Instructor- Computer Network Technician

  Network Security:• Teach network security basics, including firewalls, encryption, and threat protection.• Provide hands-on training in cybersecurity tools and best practices.• Prepare students for security certifications like CompTIA Security+ and CCNA Security.Workplace Diversity:• Educate students on inclusion, cultural awareness, and workplace respect.• Teach strategies for effective teamwork and communication in diverse environments.Job Search Success:• Help students with resume writing, interview preparation, and networking skills.• Guide students on career planning and workplace professionalism.Managed course planning and delivery, incorporating interactive teaching methods to enhance student engagement and knowledge retention, using LMS Show less