Grisella Regina Br Sinulingga

Experience

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  Institut Teknologi Sumatera

  Aug 2021 - May 2022

  Practicum Assistant

  - Provided training examples to more than 30 students in solving actuarial problems using Statistical Data Analysis, Time Series Analysis, and Actuarial Computing using Rstudio software for 24 sessions.- Provided guidance to 12 students in making Accounting programs using Ms Excel for 8 sessions.- Assessed practicum scores by reviewing and evaluating student activeness and practical reports.

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  BPJS Kesehatan

  Jul 2022 - Sept 2022

  Actuarial Intern

  - Developed and recommended new formulas for calculating the prevalence and incidence rates of catastrophic diseases in Indonesia by analyzed and processed approximately 150,000 data points on catastrophic diseases in Indonesia using RStudio.- Support the eyeglass treatments project by analyzed existing data using multivariate statistics in Microsoft Excel- Forecasting the total members, cases and costs of BPJS Kesehatan until 2026 based on data from 2014 to 2022 using Rstudio- Recap cost claims of one of the hospitals and provide claim datasets for sample analysis using Microsoft Excel Show less

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  Central Bank of Indonesia

  Aug 2022 - Sept 2022

  Public Relations Intern

  - Conducted on-site visits to three different community groups, who were potential candidates for assistance, as part of field information collection efforts.- Assessed and analyzed more than 20 proposals submitted to the company as part of the recipient selection process.- Managed and maintained an archive of over 50 documents related to activities and projects within the division.- Composed over 50 official letters and various written communications necessary for the division, adhering to professional writing standards. Show less

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  PT Bank KEB Hana Indonesia

  Aug 2024 - now

  Branch Training and Management Information System

  1. Developed and analyzed KPIs for branch operational staff, driving significant improvements in customer satisfaction and operational efficiency.2. Designed and monitored KPIs for BSG head office staff, ensuring alignment with overall business objectives.3, Overseed daily and monthly dashboards to track branch operational performance and identify areas for enhancement.4. Conducted in-depth analysis of branch expenses, optimizing costs and resource allocation.5. Analyzed and controlled workload for star operational staff, maximizing productivity and minimizing burnout.6. Maintained and updated monthly branch operational staff capacity plans to support business growth.7. Managed the KPI claims process for operational staff, ensuring accuracy and compliance.8. Calculated staff incentives based on performance analysis, fostering a high-performance culture.9. Conducted comprehensive analyses of branch and BSG head office productivity, providing actionable insights to leadership. Show less