PHINES NISHIMWE

Experience

• 

  MTN Rwanda

  Oct 2019 - Oct 2021

  Customer Service Representative
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  Afriprecast Company Limited - Subsidiary of Milbridge Holding Group

  Feb 2020 - Feb 2021

  Site Engineer Assistant
• 

  Mercator General Trading LLC

  Dec 2022 - Sept 2023

  Sales Specialist
• 

  Kelly Services (Canada), Ltd.

  Jul 2023 - Jan 2024

  Technical Support Representative

  Essential Duties and Responsibilities:• Reset Security Questions• Unlock Accounts• Report fraud activity• Assist with backup of the device before transferring data to a new device andtroubleshooting any issues that may arise during the process (music, contacts, Apps,pictures and videos)• Physical Damage Repairs – Isolating if it is a hardware issue and setting up a mail inrepair or a store appointment• Warranty Support – Educating customers on available protection plans and warrantiesand associated repair options• Assist customers who own multiple products that have shared accounts and dataWhile there is no end date on employment for the employee referenced above, continued employment cannot be guaranteed, however, at this time Phines employment assignment is planned to continue and has long term prospects. The NOC code for this position is 22221. This is a remote position, and the employee works from their home address in Manitoba, Canada.• Follow documentation and training materials to diagnose, resolve and escalate, when necessary, customer calls • Enter all call activity into an online technical support database and provide documented information to the knowledge base.• Communicate electronically with wireless device’ users experiencing difficulties and Show less