Brittany Harrison

Experience

• 

  Verizon Wireless

  Jan 2007 - Jan 2009

  Customer Service Representative

  Answered approximately 150 customer calls per day with minimal wait times. Updated account information to maintain customer records. Offered advice and assistance to customers, paying attention to special needs or wants.

• 

  Toyota North America

  Aug 2009 - Jun 2023

  Prepared, analyzed, and interpreted materials (spreadsheets, databases, & SharePoint sites) to facilitate “best practices” methodology for process development and improvement Prepared documentation and records for upcoming audits and inspections, evaluated and monitored supplier and partner relationships to support compliance, and more. Managed workload and priorities of over one hundred accounts per week to meet claims processing deadlines. Conducted administrative tasks by communicating with clients, distributing mail, and scanning documents. Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt. Delivered exceptional customer service on over sixty collection calls per day and maintained a calm and professional demeanor. Processed payments and applied to customer balances, used probing techniques to determine debtors' reasons for delinquency, used skip tracing resources to locate debtors and updated information in company system, and more

  • Total Loss Analyst

    May 2019 - Jun 2023

  • Total Loss Advisor

    Oct 2015 - May 2019

  • Senior Collections Specialist

    Aug 2009 - Oct 2015