Digvijai Chandra

Experience

• 

  IndiaMART InterMESH Limited

  Apr 2015 - Jul 2015

  Asst. Product Manager

  • Enhanced buyer conversion rates by 5% month-over-month through a strategic email marketing campaign, yielding an additional 30,000 purchase leads.• Diligently tracked and presented weekly KPI analysis to senior management, ensuring informed decision-making and organizational alignment.

• 

  Tata Consultancy Services

  Jul 2015 - now

  • Spearheaded digital transformation initiatives, driving Industry 4.0 adoption, enhancing process flexibility, boosting productivity, and elevating production quality, which significantly increased client revenue.• Conducted comprehensive Industry Analysis to pinpoint trends and opportunities, optimizing strategies for Shipping, Postal, and Logistics sectors.• Investigated critical industry issues, uncovering root causes and formulating strategic solutions to address them.• Collaborated with international clients in consulting, business analysis, and product management capacities to deliver tailored IT solutions.• Crafted a compelling business case for a leading automotive client, integrating IoT in supply chain management, which automated processes and saved approximately 200 man-hours annually.• Managed project oversight, progress tracking, and maintained comprehensive issue and activity logs.• Directed a cross-functional team in a complex IT system merger for two top telecom entities, halving system operational costs. Show less • Optimized Order to Cash processes, adopting a comprehensive approach that balanced People, Process, and Technology.• Developed a robust anchor system post-merger to streamline internal stakeholder management, vendor operations, product lifecycle, credit and order fulfillment, invoicing, and reporting.• Crafted transition solutions that preserved BAU values and benefits, ensuring a seamless merger for both parties.• Devised and executed a data migration strategy, engaging stakeholders to ensure a smooth transition to the final system state.• Re-engineered Business Support Systems (BSS) for telecom service fulfillment, enhancing content management and search functionality, which increased conversion rates by 20% and cut fulfillment times by 55%.• Achieved a 90% reduction in time and a 25% cut in operational costs by overhauling information flow and application layout for product introductions, informed by User Research (UX).• Established KPIs to monitor user behavior, demand, efficiency, and retention, ensuring continuous performance improvement.• Proficient in Gap Analysis, Risk Analysis, and Effort Estimation, with expertise in process workflow tools and methodologies including Waterfall, Agile, and Scrum. Show less • Expertly facilitated Scrum ceremonies, including backlog refinement, story grooming, and sprint retrospectives, while driving release planning and daily stand-ups.• Led the strategic planning and execution of a Pan-India Android app deployment, enabling real-time monitoring of sales and distribution KPIs.• Crafted a comprehensive product roadmap, authored detailed feature specifications, and designed intuitive wireframes, focusing on robust data analysis and A/B testing for continuous product enhancement.• Innovated a mobile app prototype that successfully reduced service requests by 32% through real-time visualization of sales data for over 1.9 million retailers.• Pioneered the design and implementation of an analytical tool for Retail Line of Business (LOB), empowering stakeholders to make informed strategic decisions based on service KPIs.• Developed an analytics platform to monitor the business performance of 750 stores, 4,000 mini-stores, and 7,000 agents, leveraging service and operational KPIs for Retail LOB. Show less

  • IT Consultant

    Mar 2022 - now

  • Product Specialist

    Apr 2018 - Feb 2022

  • Business Analyst

    Jan 2017 - Apr 2018

  • SAP Functional Consultant

    Jul 2015 - Dec 2016