Darryl Heerema

Experience

• 

  Signature Vacations

  May 2003 - Nov 2004

  Desktop Support Analyst

  Provided technical support for both software and hardware to head office employees and retail branch locations across North America.Responsible for on-call after hours technical support with demonstrated results.Configured network access for users including RSA-secured VPN access.Deployed applications and configured workstations for both local and remote end-users.Traveled to retail branch locations in Toronto and area to resolve software and hardware related issues. Show less

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  Nerds On Site

  Jan 2005 - Jan 2006

  Information Technology Consultant

  Provided complete Information Technology outsourcing for small to medium sized businesses. Responsibilities included on-site Windows Server configuration and implementation, network troubleshooting and remote support.Assisted fellow Nerds On Site consultants with their own clients frequently, by offering technical advice and support.

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  H&A Forensic Accounting

  Jan 2006 - Jan 2008

  Computer Forensics Specialist

  Specialized in digital investigations and electronic discovery for civil litigation proceedings, using Encase Forensic and FTK for low-level data recovery while following strict chain of custody procedures.Developed and maintained custom forensic accounting applications and company website in ASP.NET with Visual Studio for .NET, IIS and Microsoft SQL, with a strong focus on SEO.Handled systems administration and disaster recovery planning for the company including configuring Active Directory, Group Policy, and Backup Exec. Show less

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  Transat

  Jan 2008 - now

  - Plan, design, and implement Windows server environments, including installation, configuration, and maintenance- Develop and maintain disaster recovery plans to ensure business continuity in the event of a system failure or outage- Manage and optimize Active Directory environments, including user accounts, security groups, and access controls- Design and implement storage area network (SAN) and network-attached storage (NAS) solutions to support business needs- Monitor server and storage performance to identify and resolve issues proactively- Develop and implement PowerShell scripts and other automation tools to streamline IT processes and increase efficiency- Manage and mentor a team of IT professionals responsible for server and storage management- Collaborate with stakeholders to identify business needs and develop technology solutions to support organizational goals- Stay up-to-date with the latest industry trends and emerging technologies to ensure that the organization is leveraging the most effective tools and techniques- Develop and manage budgets for IT infrastructure and equipment procurement- Participate in cross-functional projects and initiatives to ensure that IT infrastructure and systems are aligned with broader organizational strategies and priorities. Show less Focused on key infrastructure upgrade and enhancement projects to ensure high availability and low downtime for Transat's technical infrastructure.A few notable projects include:*The analysis, scheduling, and full migration of all of Transat's in-house email platforms to the cloud-based Microsoft 365 Exchange Online platform.*Disaster recovery planning for critical airline applications, using failover datacenters and Zerto to ensure near-zero downtime.*Remotely managed a full Active Directory domain migration and branch office network replacement for Transat's retail travel agencies across Canada.Proficient in multiple technical tools and platforms including Microsoft 365 with a primary focus on Exchange Online, VMWare, Azure, Microsoft Powershell scripting, Microsoft Active Directory, IIS, DNS, SQL, Zerto, SCCM, SCOM and Windows Server. Show less Responsible for the management of Transat's Information Technology operations in Ontario and Western Canada, primarily as manager of Transat's internal ITIL-focused service desk. Projects included desktop/device "evergreening" (replacement and upgrades), printer optimizations, branch office relocations, and various analysis projects including a major internal Microsoft Sharepoint intranet site deployment.Provided support services and project deployments on a regular basis for all of Transat's internal/external applications. Supported business units include Air Transat, Transat Holidays, Nolitours, Marlin Travel, TravelPlus, Club Voyages, Voyages en Liberté, Jonview Canada, and Handlex.Key applications/technologies supported include Microsoft Windows, Microsoft Active Directory, Microsoft IIS, Microsoft Exchange, Microsoft Sharepoint, Microsoft Office, Batch scripting, VBScript, Barracuda Networks, SonicWALL, and various travel-industry products such as Galileo Desktop and Sabre. Show less

  • Information Technology Manager

    Apr 2023 - now

  • Technical Expert

    Oct 2013 - Apr 2023

  • Manager, Client Support, Ontario and Western Canada

    Jan 2008 - Sept 2013