Derrick Davis

Experience

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  Northwest Community Credit Union Inc.

  Aug 2013 - Sept 2015

  Branch Manager

  • Ensured branch compliance and certifications were upheld while aiding in quarterly and annual budgeting efforts.• Fostered member satisfaction through personalized relationship-building techniques and adept conflict resolution abilities.• Worked closely with upper management and marketing teams to develop targeted marketing strategies for the designated region.

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  Heritage Grove Federal Credit Union

  Sept 2015 - Mar 2017

  Operations Manager

  • Crafted comprehensive operational procedure manuals, revamped new account and branch procedures through evaluation and redesign.• Contributed to strategic decision-making as a participant in ALCO meetings within senior management.• Cultivated a high-performance team culture, serving as a hands-on supervisor for teller operations, new accounts, and card services.

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  Valley Strong Credit Union

  Mar 2017 - now

  Branch Manager II

  • Exemplified proactive leadership, driving achievement of sales and service targets through hands-on guidance.• Trained and developed high-performing branch teams, fostering a culture of continuous growth and teamwork.• Accredited Trainer in "Integrity Coaching" program, delivering impactful leadership coaching sessions across management levels.• Spearheaded sales and service excellence through conducting product knowledge sessions and providing personalized coaching based on individual assessments.• Extensive community outreach and participation.• Collaborated as a valued member of the SWAT Team, contributing to ongoing process enhancement initiatives.• Experience managing multiple branch operations during the transition phase of launching a new branch location Show less