Arlene Fernandes

Experience

• 

  Endurance International Group

  Mar 2014 - Mar 2017

  Web solution specialist

  • Customer service skills• Troubleshooting (Server related Issues)• Mentoring new staff• Handling escalations.• A competent IT support professional with a proven track record of providing specialist technical and helpdesk support.• Extensive experience of working in the front line helping clients and colleagues’ website issues.• Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company. Show less

• 

  IndusInd Bank

  Jun 2017 - Feb 2022

  Currently working as an Assistant Manager in the IT department. Working with applications like Mercuryfx and Online forex. Handling application database(Oracle db) . Uploading server patches. Handled disaster recovery activity of application. Mentoring newbees.

  • Deputy Manager IT

    Aug 2021 - Feb 2022

  • Assistant IT manager

    Jun 2017 - Aug 2021
• 

  HDFC Bank

  Feb 2022 - now

  Manager