Aakash Sharma

Experience

• 

  PayMe

  Aug 2019 - Aug 2020

  Customer Service Associate

  Payme India is type of fintech company who provides short teams loans to salaried person and self employed with bases of ITR and I already workin different different departments like presales, emails, chats and collection teams.

• 

  HCLTech

  Dec 2020 - Jan 2023

  Customer Service Representative

  As Customer Service Representative basically we part of Education and Pearson VUE is process or Testing Vendor who provide testing facilities to candidate with the help of Scheduling, Rescheduling or Cancelling the exam Appointment and If there is an some technical issue we are working on L1 and L2 support to candidate's like creating a case and connect with Program Coordinator to resolve the issue as soon as and I'm aslo handing Us Escalation like supervisor calls and If there is an high calls volume we are working with SME's and Team Leaders for floor support. Show less

• 

  EPAY Systems

  Feb 2023 - Apr 2023

  Senior Delivery Analyst
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  Vensure Employer Solutions

  Apr 2023 - now

  • Benefits Specialist

    Apr 2024 - now

  • Benefits Analyst

    Apr 2023 - now