Prabhata Kumar Panda

Experience

• 

  Brother International (India) Private Limited

  Feb 2016 - now

  Regional Product Specialist

  • Monitoring and managing service operation in region (Chhattisgarh & Madhya Pradesh)• Product training for Sales team• Arranging technical sessions on products for authorised service centre and retailer in region.• Expanding the service Reach by increasing service locations• Ensuring prompt services delivered to the customers through authorised service providers.• Identifying causes for dissatisfaction among customers & developing different processes for the service plans to attain maximum level of customer satisfaction. • Interacting with clients for suggesting the most viable product range and cultivating relations with them for securing repeat business.• Building & maintaining healthy relations with clients; ensuring maximum customer satisfaction for referral business and program. Show less