
Aida Nadia
Web Designer

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About me
Application Support
Education

Universiti Teknologi MARA
2016 - 2018Diploma, Computer Science Computer ScienceActivities and Societies: -Participate in various related courses such as Mobile Apps Development

Universiti Teknologi MARA
2019 - 2021Bachelor of Computer Science (Hons) Data Communication and Networking Network and System Administration/Administrator
Experience

Politeknik Sultan Azlan Shah
Jul 2018 - Dec 2018Web DesignerI have to make some improvements on the web developing system for the Polytechnic’s website. I need to make sure that the system run smoothly without error.

Bundle World
Sept 2018 - Oct 2018Assistant Store Manager
Easy Cafe
Oct 2020 - Nov 2020Food Server
Ministry of Communications and Multimedia Malaysia
Mar 2021 - Aug 2021Internship Trainee
DHL IT Services
Oct 2021 - Dec 2022Graduate Trainee (Application Support)
PwC
Dec 2022 - nowApplication Support Analyst- Responsible for Level 1 and Level 2 application support (tax system)- Ensure proper documentation of incidents and service requests.- Demonstrate good understanding of products.- Coordinate with Level 3 for issues not resolved at Level 1 & Level 2.- Support established service delivery governance and ensure high quality, up-to-date documentation (knowledge based articles) exists for continuous improvement.Participate in product briefing sessions and scrum meetings.- Channel any feedback or suggestions by customers to the appropriate internal team.- Prepare reports and statistical analysis of data mined and gathered from the ticket logging and tracking system. Show less
Licenses & Certifications
- View certificate

Digital Acumen
PwCJan 2024 - View certificate

CCNA: Enterprise Networking, Security, and Automation
CiscoJan 2020 - View certificate

2023 Core App
SmartsheetMar 2024 
ITIL 4 Foundation Certificate in IT Service Management
PeopleCertJan 2025- View certificate

Sustainability: Climate Impact
PwCJan 2024
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