Aida Nadia

Experience

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  Politeknik Sultan Azlan Shah

  Jul 2018 - Dec 2018

  Web Designer

  I have to make some improvements on the web developing system for the Polytechnic’s website. I need to make sure that the system run smoothly without error.

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  Bundle World

  Sept 2018 - Oct 2018

  Assistant Store Manager
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  Easy Cafe

  Oct 2020 - Nov 2020

  Food Server
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  Ministry of Communications and Multimedia Malaysia

  Mar 2021 - Aug 2021

  Internship Trainee
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  DHL IT Services

  Oct 2021 - Dec 2022

  Graduate Trainee (Application Support)
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  PwC

  Dec 2022 - now

  Application Support Analyst

  - Responsible for Level 1 and Level 2 application support (tax system)- Ensure proper documentation of incidents and service requests.- Demonstrate good understanding of products.- Coordinate with Level 3 for issues not resolved at Level 1 & Level 2.- Support established service delivery governance and ensure high quality, up-to-date documentation (knowledge based articles) exists for continuous improvement.Participate in product briefing sessions and scrum meetings.- Channel any feedback or suggestions by customers to the appropriate internal team.- Prepare reports and statistical analysis of data mined and gathered from the ticket logging and tracking system. Show less