Katherine Kheniser

Experience

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  Geauga Lake

  Jun 2003 - Sept 2003

  HR Assistant/Assistant Director of Risk Management

  • Responsible for reviewing applications as an assistant in the Ride Operations office; interviewed, hired and placed ride operators and oversaw new employee education and development• Promoted to Assistant Director of Risk Management providing new-hire screening and background checks for the ride operations department as well as oversaw five Risk Management Agents and prevented over $13,000 in theft-related loss

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  LeadAmerica

  Jun 2004 - Aug 2006

  Team Leader - Leadership University

  • Developed and facilitated leadership curriculum for middle school and high school students during week-long intensive team building seminars

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  Northwestern University

  Aug 2006 - Jun 2007

  Community Assistant

  • Worked within the residential hall to stimulate community involvement and provided opportunities for personal growth, social responsibility and healthy behaviors through programming and education

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  Initiatives in Urban Education

  Jul 2007 - Oct 2008

  Policy Researcher

  • Provided research for the foundation on education policy initiatives as they arose; working with fellow non-profit organizations, tax experts and educators to identify potential public resources for universal preschool and charter schools• Worked directly with the Board’s Chairman to prepare and present position papers on behalf the foundation and its trustees• Created electronic catalog of trustees’ past education research, including the scanning and organizing document library into a single searchable database Show less

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  Hospice of the Western Reserve

  Aug 2009 - Aug 2011

  Project Intern

  • Worked alongside the CEO Staff on special projects including analyzing patient, caregiver and employee interviews to offer data-driven suggestions for continued improvement in patient care• Championed a talent-based approach to both employee and volunteer recruitment, assessment and development by using organizational outcome data as well as various benchmarking initiatives

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  Metals Solutions Limited

  Aug 2011 - May 2015

  Office Manager

  • Supervised all company accounting; managing QuickBooks, accounts payable/receivable, wire transfers, bank reconciliation, and providing cost analyses to traders as well as ensuring the accurate recording and reporting of all trade activities• Rapidly promoted through positions of increasing responsibility; serving as the “go-to” person for all Human Resources functions including onboarding, pay, benefits and time-off/sick-time

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  EY

  May 2015 - Jan 2019

  Learning Administrator

  In my role as a Learning Administrator at Ernst & Young, I ensured the seamless delivery of learning experience. I also enhanced the Continuing Professional Education (CPE) process, increasing the efficiency of awarding credits. My duties encompassed system support, course testing and publication, as well as converting traditional training into web-based modules. My involvement in key projects, such as service expansion and process optimization, along with training new team members, significantly contributed to the elevation of our learning services. Show less

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  Amazon

  Aug 2021 - May 2022

  Learning Management System Administrator

  As an LMS Administrator at Amazon, I specialized in optimizing and managing the Learning Management System - ensuring SCORM compliance, providing advanced technical support, and enhancing user experience through effective troubleshooting and resource development. I leveraged over 15 years of professional service experience to deliver superior customer service and manage multiple tasks in a dynamic environment. My cross-functional teamwork in a remote setting showcased my ability to exceed expectations consistently, making me a valuable asset in the learning and development sphere. Show less