Fatima Fleming

Experience

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  Chadsey High School

  Apr 2004 - Jun 2006

  Tutor/Clerk

  — Answered incoming calls and conveyed messages— Wrote, typed and entered information into computer— Sorted incoming/outgoing express packages and mail

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  Michigan State University

  Oct 2006 - Mar 2007

  Student Accountant

  — Assistant to the Supervisors of the Controller’s Office — Maintained student payment database— Filed invoices for open accounts— Keyed in revolving account balances— Verified database and check books— Monitored loans and accounts to make sure that the payments are up to date. — Coordinated incoming mail, disperse inter-building correspondence. — Handled clerical tasks (e.g., data entry, filing, and records management/confidentiality)

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  Phone Bank Systems

  Feb 2007 - May 2007

  Professional Telefundraiser

  — Implemented the highest quality fundraising services to the nonprofit community — Completed over 300 calls a day with an automatic dialer— Projects includedo Monthly renewalso Lapsed member renewalso Solicitation of additional giftso Acquisition of new members o Mid-level giving campaigns and capital campaigns

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  Marygrove College

  Sept 2008 - Feb 2010

  STIC Lab Consultant

  — Maintained a database of 20 students a day — Handled multifaceted clerical tasks (e.g., data entry, filing, and records management) — Coordinated over 25 lab reservations a month — Opened, Closed and Monitored the Lab

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  Stormy Promotions

  Sept 2010 - Nov 2011

  Administrative Assistant
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  Employment Plus

  Mar 2011 - Jun 2011

  Production Worker

  • Learn and memorize general and customer-oriented specifications for raw product• Utilize learned specifications to quickly and accurately sort raw product• Communicate concerns in quality to line supervisors• Maintain a positive, fair and flexible attitude with management and co-workers

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  Forge Industrial Staffing

  Mar 2012 - Apr 2012

  Production Worker

  • Loads and unloads material, operates automatic machinery that seals and labels envelopes, stitches cartons, packs materials in plastic wrap, etc.• Counts, lifts and inserts books, posters, and other printed materials into cartons.• Reviews quality control sheets and record production statistics.• Fills in various documents – truck bills of lading packing slips, and stock material requisitions.Review packing slips and/or labels to pull material from stock and pack orders.• Prepares assorted inventory documents.• Cooperates with managers and fellow employees.• Maintains and conveys a positive, professional attitude and proper etiquette to customers and co-workers. Show less

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  Entech Staffing Solutions

  Apr 2012 - Feb 2013

  Record Associate II

  • Records management. • Scan, link, update and verify all related documents. • Efficient use of Datatel, Microsoft Office Suite and ImageNow.• Process hand registrations, add/drop for Dual Enrollment, Early College and Guest Students.• Process and order official transcripts.• Input grade changes.• Applying and removing holds to student accounts.• Evaluating transcripts from other institutions.• Maintains and conveys a positive, professional attitude and proper etiquette to customers and co-workers. Show less

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  Adecco

  Apr 2013 - Nov 2013

  Data Entry Specialist

  • Scans, inspects and assembles customer projects in accordance with job specifications.• Maintains IBML optimal machine performance when performing duties.• Enters and verifies alphanumeric data. • Handles complex functions or transactions that require error-free work.

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  Forge Industrial Staffing

  Nov 2013 - Mar 2014

  Production Worker

  • Loads and unloads material, operates automatic machinery that seals and labels envelopes, stitches cartons, packs materials in plastic wrap, etc.• Counts, lifts and inserts books, posters, and other printed materials into cartons.• Reviews quality control sheets and record production statistics.• Fills in various documents – truck bills of lading packing slips, and stock material requisitions.Review packing slips and/or labels to pull material from stock and pack orders.• Prepares assorted inventory documents.• Cooperates with managers and fellow employees.• Maintains and conveys a positive, professional attitude and proper etiquette to customers and co-workers. Show less

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  Archway Marketing Services

  Mar 2014 - Jun 2014

  Inventory Control Specialist

  • Loads and unloads material, operates automatic machinery that seals and labels envelopes, stitches cartons, packs materials in plastic wrap, etc.• Counts, lifts and inserts books, posters, and other printed materials into cartons.• Reviews quality control sheets and record production statistics.• Fills in various documents – truck bills of lading packing slips, and stock material requisitions.Review packing slips and/or labels to pull material from stock and pack orders.• Prepares assorted inventory documents.• Cooperates with managers and fellow employees.• Maintains and conveys a positive, professional attitude and proper etiquette to customers and co-workers. Show less

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  DEL BENE PRODUCE

  Aug 2014 - Apr 2018

  Oversee and manage the daily shipping and billing processes, including customer credits.Work with the Systems Administrator to implement new solutions to improve company management and daily operations.- Customer Billing: Review and store customer information. Manage shipping paperwork processes, including one direct-report office clerk. Maintain digital files for daily shipment paperwork. - Customer Credits: Review customer product return forms for correct approvals and accurate information. Process and file all pickup receipts and approved credits. - Data Analysis: Analyze company data, identify trends and recommend improvements.- Software Implementation: Along with Systems Administrator, implement new software solutions throughout the company. Work with employees to train and troubleshoot new systems and processes. - Special Projects: Long- and short-term projects as assigned by the Systems Administrator. Show less Process daily shipping and billing paperwork. Collect and record daily cash on delivery payments. Work with Shipping & Billing Manager to streamline and improve daily processes.- Customer Billing: Review and scan daily invoices from drivers. - Adjust bills as delivered to customers.- Payment Processing: Collect checks and cash received from customers on routes. - Balance cash drawer daily for posting to customer accounts.- Special Projects: Long- and short-term projects as assigned by the Shipping & Billing Manager.Manage incoming payables on a daily basis. Responsible for compiling, reconciling and processing all invoices received for payment.- Vendor Invoicing: verify correct approval, sorting and matching of invoices and purchase orders; enter all invoices daily. - Communicate with company buyers and receivers to resolve any outstanding issues.- Vendor Statements: reconcile periodic statements from vendors for payment. - Maintain all vendor files – all open and closed invoices. Show less

  • Shipping & Billing Manager

    Nov 2016 - Apr 2018

  • Shipping & Billing Clerk/ Accounts Payable Clerk

    Aug 2014 - Nov 2016
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  Blu VI Catering

  Jan 2017 - now

  Manager

  I have many task at Blu VI Catering, such as:Content creatorBusiness plan builderChatbot managerInfographic DesignerSocial Media MarketerEmail & Survey MarketingProduct DescriptionWebsite builderData Entry Business Trip Organizer

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  United Road Services

  Nov 2018 - Sept 2019

  Data Analyst

  • Develop and analyze safety reports of 1800 drivers with summary statistics and trends, including historical data. Then present this data to leadership in order to make policy recommendations to improve driver safety levels and the overall company safety rating. The improved company safety rating leads to increased business and customer accounts.• Evaluate safety policies to determine if improvements are made. Safety levels and inspection rates by the DOT have fallen.• Test new systems to improve interdepartmental efficiency to lessen overlap of duties.• Write and edit company wide memos sent out to drivers, terminal staff, and leadership. Show less

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  Caramel Xpressions Presents

  May 2019 - now

  Online Business Coordinator
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  Proctor Financial, Inc

  Oct 2019 - Feb 2020

  Call Center Representative

  Administer and resolve all customers’ inquiriesProvide a response to all incoming telephone queries received from customers in a timely and professional mannerExcellent organization skills with the ability to work as a team and independentlyAbility to multi-task between various software programsProvide first call resolutionProblem-solving and problem resolutions skillsHandle questions and complaints in compliance with state regulations where applicableProvide excellent customer service to meet the needs of the insured, agent, and all other internal and external customersSolid analytical skillsProvide continuous training and back up support to teammates.Provide training and guidance to staff of the organization as required. Show less