Kat Atienza

Experience

• 

  HSRT

  Jan 2004 - Jan 2005

  Summer Ticket Office Assistant/House Manager/Actor

  • Assisted patrons on the phone and in person at the ticket office, opened and closed office, took on multiple ticket orders at once with caution to detail and punctuation. • Updated and created new entries, filed, and organized each order by creating an automated system before integrating an electronic process.• Worked as house manager before productions to organize and lead ushers in a helpful and productive manner. Counted tickets and sold concessions.

• 

  Van Wylen Library, Hope College

  Jan 2005 - Jun 2006

  Circulation and Reference Librarian

  • Worked Circulation and References desks by answering phones and helping patrons find and/or check out books.• Opened library individually and closed with representatives of other departments daily.• Assisted in shifting entire library in four months (removed catalogues, dusted, rearranged shelves and replaced catalogues).• Created Microsoft Excel spreadsheets to help maintain order in the Reserves catalogues and worked with professors to help keep materials up-to-date for students use. Show less

• 

  Enthusiastic Productions, LLC

  May 2006 - Aug 2008

  Actor, Production Assistant, Assistant Properties Designer for "Come on Over!"

  • Facilitated teamwork environment between production staff, cast, and crew by creating welcome signs for guest artists, greeting and assisting in picking up directors and actors from the airport, helping crew by hanging lights, assisting the script supervisor on special segments and helping on all other aspects of production.• Assisting in greeting investors, making copies, sending faxes, and breaking down craft services. • Demonstrated detail-oriented skills and self-motivation when confronted with designing properties projects under tight deadlines. Learned how to adapt to changing surroundings by quick learning from the Properties Designer, attention to detail and keeping a positive or “Team Fun” attitude.• Was promoted to Assistant Properties Designer from Production Assistant after one season of filming. Show less

• 

  Cision

  Sept 2008 - Jan 2015

  * I assisted all broadcast account executives with entering digital clip, DVD, etc. orders in SalesForce and previously Netsuite for multimillion dollar clients. In 2014 alone, I created over 3,000 SalesForce orders.* I provided detailed broadcast reporting via closed-captioning in Pinpoint and CisionPoint for sales as well as clients. * I created contracts in CRM for all broadcast representatives, as well as reassigned over 700 accounts, opportunities, and clip packages in 2014.* I visually scanned news segments for leads, as well as worked with all executives to provide data, as needed, as it related to potential new affiliations or sales. In 2014 alone, I sent close to 2,000 e-mail leads to the broadcast team.* I provided sales forecasting three months out for account executives, as well as the vice president.* I served as a liaison between accounting, sales, IT, and billing. Show less • Processed early terminations involving CRM, Softrax, Great Plains and Netsuite databases.• Created and maintained instruction manuals for the entire department• Scheduled and trained new hires on CRM, internal processes, how to create contracts, etc.• Executed internal employee terminations of their logins• Managed Sales Support, Contract Admin and personal e-mail accounts daily, tackling questions, comments and concerns from internal departments (Accounting, Client Services, New Business Sales, Renewal Sales, management, etc.)• Contacted partnership companies twice weekly regarding outstanding issues Show less • Distributed pricing, information and demo requests from potential clients and current customers from the website to the correct account representative internationally via CRM 3.0 and 4.0 and MS Outlook before training over 70 Senior Vice Presidents, Vice Presidents, Directors, Managers and Sales Representatives via WebEx internationally on lead distribution, as well as lead training sessions for all sales representatives on contract processing.• Maintained instruction manuals for lead distribution process, contract processing, pro forma invoice processing, etc.• Worked as a liaison between Sales Support, Accounting, Sales, Client Services and Contract Administration when verifying correct information when processing contracts in CRM and Softrax, handling dummy invoice requests, payment plan options, lifting credit holds, etc.• Posted Daily Sales Reports on company intranet and sent out Sale of the Day to all sales representatives in North America and Canada.• Monitored sales requests from social media websites (Twitter, LinkedIn, Facebook, etc.) for prospective leads.• Juggled 10-15 projects on a daily basis at any given time from managers of multiple departments (Sales Support, IT, Accounting, Contract Admin, Client Serivces, etc.).• Please note I was a temp from February 2007-September 2008 before being hired full-time • Show less

  • Broadcast Sales Coordinator

    Oct 2011 - Jan 2015

  • Sales Operations Coordinator

    Apr 2011 - Oct 2011

  • Contract Administration Specialist/Account Executive, Lead Distribution

    Sept 2008 - Apr 2011
• 

  Research Now

  Feb 2015 - Dec 2015

  Sales Support Executive

  Was responsible for providing pre-sale and post-sale support for the administrative elements of the sales process to Research Now Sales Team Members including:• Aggregating client specifications, our feasibility assessment, and our pricing to generate a custom quote document specific to the client’s project needs.• Returning the quote to the Sales Relationship Owner for them to review and send to the client, unless otherwise specified.• Operating within a team of other Sales Support Executives to provide fast and reliable support turnaround for a variety of Sales Relationship owners and teams.• Communicating with other Sales Support peers, Sales Managers, and Sales Directors regarding quote and price consistency and consistent feasibility assessment.• Supporting the sales function in specific project-level aspects including:• Creating Salesforce Opportunities and Quotes• Running all feasibility assessments in Abacus, VOP, or STS• Coordinating with all internal resources required like the ISS team and the MMR team• Generating contracts/MRAs in Salesforce• Distributing contracts/MRAs through Docusign• Launching projects from Salesforce into Compass Show less

• 

  Cint

  Jan 2016 - now

  * Schedule and lead Zoom kickoff calls with clients before projects launch to ensure goals, timelines, and budgets are all clear. At the end of fielding, coordinate debrief calls to discuss how the project went and what can be done to ensure the success of future projects. Take notes and upload for other team members to review.* Provide suggestions, improvements, and processes to customer-facing products as well as internal protocols.* Analyze and troubleshoot each project to find alternative approaches to ensure success of each project.* Meet with clients face-to-face to discuss potential new opportunities, budget, and training.* Provide weekly forecasting reports, as well as daily reports of current projects.* Assist with onboarding new team members with in-depth training of internal applications.* Update internal applications with correct contact and billing information, providing credit memos, and working with Accounts Receivable to provide accurate invoices.* Onboard 20-40 new clients annually with a sales director, while managing 50-80 buying accounts and 1600+ bids annually.* Provide daily support on fielding and executing market research projects from initial bid to invoicing utilizing internal applications. Show less

  • Senior Account Manager

    Dec 2017 - now

  • Customer Success Executive

    Jan 2016 - Dec 2017
• 

  School Library Journal

  Jun 2019 - now

  "Fuse 8 n' Kate" Podcast Co-Host

  Listen each week as we track down a children's picture book "classic" each episode and try to determine if it deserves to remain in the canon of children's literature. Listen on iTunes, Stitcher, Spotify, Google Play, or Player FM.