Dheeraj Sharma

Experience

• 

  Mikuni Corporation

  Jun 2011 - Nov 2012

  Quality Control and Pre-dispatch inspection of Carburetor Assembly lines.Customer Complaint Analysis.Leading Productivity Improvement Projects.Coordinating Customer Audit. Quality Control of Carburetor Assembly lines. Rejection and Rework management.Experiential learning of Automotive Industrial practices.

  • Quality Assurance Engineer

    May 2012 - Nov 2012

  • Graduate Engineer Trainee

    Jun 2011 - May 2012
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  National Engineering Industries Ltd. (NBC Bearings)

  Dec 2012 - now

  Managing headcount of 14 permanent employees and Pan India contractual workforce to ensure customer satisfaction via effective resolution and timely response of customer issues.Leading entire product range of organisation and all forms of issues - either at customer line, field failure or commercial.Focussed team skill developer providing opportunities to team via encouraging changing between roles, knowledge sharing sessions, assigning special improvement projects, appreciation and celebration. Show less Managed headcount of 7 to improve organization outgoing quality level (technical and commercial). Reduced ppm level to <200ppm from existed level of 600+ppm in 2 years.Planned strategic initiatives to ensure the department is aligned and meeting organizational objectives.Improved relationship health with customers via scheduled proactive visits to customers. Lead digitalization project of Customer Complaint Management Process.Supported reporting manager in department budget planning. Conduct cost evaluation (study expenses and plan for optimizing). Uplifted team's managerial ability by expanding responsibilities and providing new challenges.Conducted Layered Process Audit.Driven cultural improvement as GPTW Core team member.Achievements: Helped organization become Top 30 Workplaces in Manufacturing. Show less Managing team of 3 engineers to improve customer technical return ppm for the entire product range of the organization.Facilitating adoption of standardized practice of problem solving practice across all product segments. This helped the organization to significantly improve response time to customers.Building team skills via training need identification, ensuring classroom and on-job training.Conducting QMS audits as IATF 16949 and AS9100 internal auditor.Lead development of Digital Idea Management System – platform to drive innovation across organization.Ensuring deployment of CSR and industrial best practices in department SOP. Internal trainer for ‘Global 8D’, ‘Basic 7 QC Tools’, ‘SPC for beginners’ and ‘Presentation skills’ as SME.Driving cultural improvement as a GPTW Core team member.Achievements: Inducted in CEO Circle Program for Leadership skill development, Reduced technical customer complaint count by 50%, Helped organization become Top 100 Companies to Work for. Show less Started managing a QA Engineer to improve customer technical return ppm for Ball Bearing product.Ensuring effective implementation of systemic guidelines and leading amendment in SOPs with changing needs of department objectives, organizational vision and customer requirements. Introduction of Global 8D as problem solving tool to NEI.Front face to customers for handling and resolving quality issues.Conducting reactive and proactive process/product audits to identify improvement opportunities. Performing gap analysis (statistics, quality tools, trend study) of KPI’s to build and driving improvement plan. Worked with Japanese delegation over TPM drive.Achievement: Completed Six-sigma Green Belt. Show less An individual contributor gaining hands-on experience in various verticals of QA. Learnt supplier quality management via supplier audit, supervising incoming inspection area and developing Assessment Form under ongoing scope expansion project - Logistics partner evaluation. Further moved in Plant Quality Assurance for product audit and learnt bearing manufacturing process. upskilling of problem solving skills happened. Later moved to Customer section where took responsibility of reducing customer line rejection ppm for Ball Bearing via leading time-bound Customer Complaint Resolution and continual improvement projects.Providing timely technical support to customers as SPOC in case of quality issues, either on-site or remote.Monitoring countermeasure effectiveness via performing audits.Coordinating Customer Surveillance Audits.Achievement: Reduced customer line rejection ppm from >10ppm to <2ppm within 3 years. Show less

  • Section Head QA

    Apr 2023 - now

  • Joint Manager, Quality Assurance

    Apr 2021 - Mar 2023

  • Deputy Manager, Quality Assurance

    Apr 2018 - Mar 2021

  • Associate Manager, Customer Quality Assurance

    Apr 2016 - Mar 2018

  • Engineer, Customer Quality Assurance

    Dec 2012 - Mar 2016
• 

  National Engineering Industries Ltd. (NBC Bearings)

  -

  Department Head QA