Glory Mabia

Experience

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  UNITED BANK FOR AFRICA

  Feb 2015 - Aug 2016

  Operations Analyst

  ● Enrolled over 400 customers for Bank Verification Number processing.● Accurately inputted all customers' details in the CRM system for effective bookkeeping.● Created awareness about the available services to new leads resulting in a 70% customer enrollment.

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  Bishop Dimeari Grammar School

  Sept 2016 - Aug 2017

  Customer Service Representative

  ● Managed the reputation of the organization by communicating confidently with existing and prospective clients.● Resolved over 400 complaints within the organization’s service level agreement and escalated required complaints to the appropriate department resulting in a 90% customer satisfaction rating and feedback.

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  Grafil Medical Limited

  May 2018 - Jun 2021

  Sales And Marketing Specialist

  ● Resolved over 90% of customers' complaints within the organizational service level agreement resulting in a 4.7-star rating and feedback.● Cold-called prospective leads with the Zendesk CRM software, exceeding the annual revenue target by 30-36%.● Created a customer satisfaction survey using Google form, which in turn increased customer retention by 75% and onboarding of new customers by 51%.

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  Ignited Results

  Mar 2023 - now

  Social Seller
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  Withype

  Sept 2023 - Sept 2023

  Lead Generation Specialist