Usman Iqbal

Experience

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  Nexgensm

  Feb 2022 - May 2022

  Business Analyst
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  Novotel Canberra

  Oct 2022 - Jan 2023

  As a front office reception I had perfomed the following dutieGreeting guests and customers in a friendly and professional manner.Facilitating the Check-In process. Issuing room keys and providing directions to guests.Ensuring security by verifying guests' identities and confirming reservations.Facilitating the check-out process, including reviewing and settling guests' accounts.Assisting with inquiries and providing information about services/products.Resolving customer concerns or complaints promptly and courteously.Managing reservations and Handling phone calls/emails.Providing clear and accurate information about facilities, services, and policies.Coordinating with housekeeping staff to meet guest expectations.Making food and beverages bookings for guests.Processing payments and handling cash transactions accurately.Generating bills and providing receipts.Collecting and processing payments, issuing receipts, and addressing any outstanding charges.Collaborating with colleagues in different departments.Maintaining a positive and cooperative work environment.Upholding a professional appearance and demeanor Show less

  • Front Office Receptionist

    Oct 2022 - Jan 2023

  • Front Office Receptionist

    Oct 2022 - Jan 2023
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  Arventa

  Jan 2023 - Nov 2023

  Junior Deployment Officer

  Under the direction of the CEO/Manager, and in collaboration with a multidisciplinary team over 9 months I have performed the following duties : Ensuring timely and effective resolution of support tickets raised by end users as per the Service Level Agreement SLAs.Replicating and diagnosing bugs/errors in the software raised by users or identified during implementation. Escalating bugs to the development team for further investigation.Testing bugs/errors as a user interface and making sure if the issue has been fixed before release of new feature/updating the users.As a project manager I completed 4 -5 projects in a span of 9 months. Successfully achieved the objective of users. These projects were monitored through Zoho Project Management software.Communicating and collaborating with the clients and the account managers for required documentation to achieve the goals for the client at user end.Taking calls , raising tickets and directing calls to the relevant departments. Show less

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  Active Independence

  Jan 2024 - Apr 2025

  NDIS Support Worker

  Assisting and supporting clients with daily household tasks and health care routine.Providing support with health care needs including routine medical appointments/checkup and administering medication.Reporting support coordinator and psychologist about the clients behavioural development/tasks update on regular basis.Coordinating with the manager about tasks/job timing scheduled with relevant clients on routine basis.

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  MIST

  Dec 2024 - now

  Community Support Worker