Jake Tichon

Experience

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  JETravels

  Jul 2016 - Sept 2022

  Trip Concierge

  ▪ Created a luxury trip planning service, responsible for trip logistics (arranging air, accommodation, andactivities).▪ Built relationships domestically and internationally with local tour vendors, altering itineraries as necessary, requesting, negotiating, and finalizing financial and logistical aspects.▪ Maintained knowledge of international travel regulations and assisted in the procurement of visas.▪ Acted as liaison to book premium air products.▪ Respond to last minute changes (flight/tour cancellations, preference modifications, etc.) quickly, whileexceeding travelers' initial expectation.▪ Generated organized trip documentation (tickets/quick guides/references) for on trip use, communicating all information effectively.▪ Contacted service providers ahead of time to arrange special request fulfillment on traveler's behalf.▪ Communicated effectively with international facilitators despite language barriers. Show less

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  Delaware North

  Sept 2020 - Apr 2021

  Operational Manager

  ▪ Responsible for cash management, bank deposits, balances, brand management, and ensuring high-quality guest and team experience.▪ Prepared for high-profile arrivals with Disney VIP Partners, preformed meet and greets as necessary.▪ Managed and lead a large team (90+ employees) in various locations with operational concerns, adjusted procedures as necessary to increase productivity, responded to last minute logistical changes with third party vendors/adapted operation as necessary, and created both digital and physical collateral for guest and team use.▪ Monitored guest feedback and executed appropriate follow-up with guest and internal teams.▪ Coordinated and negotiated with third party vendors on delivery logistics and pricing for restaurant needs.▪ Assessed future projected occupancy levels to create staffing plans that meet operational labor needs.▪ Resolve guest escalations efficiently and sufficiently, minimizing break in guest experience.▪ Monitored and created daily schedules for team member breaks according to legal and company standards. Show less

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  Loews Hotels & Co

  Apr 2021 - Nov 2021

  Front Desk Agent

  ▪ Processed guest reservations via multiple sales systems and vendors, coordinated guest travel logistics, and provided a luxury experience for guests.▪ Built and maintained relationships nationwide throughout the Loews brand as well as supporting vendors, maintained guest confidentiality and security, settled guest and vendor accounts overnight, and managed itinerary modification for guest and team travel.▪ Contacted guests pre and post stay regarding questions or feedback with vacation experience as well as modifications to trip itineraries.▪ Responded to guest concerns regarding service failures, providing appropriate recovery as necessary.▪ Managed a daily cash bank to support financial transactions throughout the department.▪ Met and exceeded pre-determined performance expectations.▪ Supported and streamlined facility initiatives and safety/security procedures.▪ Prepared for VIP guests by communicating with essential teams to facilitate pre-arrival functions. Show less

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  The Walt Disney Company

  May 2021 - Oct 2022

  ▪ Act as liaison between The Four Seasons and The Walt Disney World Resort to deliver a luxury level of service across multiple brands by assisting guests with transportation, private events, VIP tours / experiences, dining reservations, itineraries, etc.▪ Support vacation sales and planning across multiple lines of business.▪ Represent the Disney brand at on and off property locations without direct supervision to facilitate sales and foster business partner and guest relationships.▪ Ensure confidentiality for high profile VIP guests from The Four Seasons and Golden Oak throughout the resort by partnering with operational teams across property.▪ Ensure proper operation in multiple communities across Disney Central by maintaining proficiencies to fill labor vacancies, as necessary. Show less ▪ Utilize creative problem solving to assist cast and leadership with escalated guest situations and assess all special arrangements while adhering to the Guest Service Principles and monitoring financial loss.▪ Perform front office operations such as guest communications and callbacks, folio adjustments, roomassignments, and provided occupancy and usage data to leadership teams.▪ Audit, adjust, and distribute Business Objects reports of sensitive information (VIP Arrivals, Room Counts, Etc.) to multiple lines of business to ensure proper operation.▪ Partner with Housekeeping leadership to plan for VIP cleanings and inter-stay procedures.▪ Create, edit, and document guest bookings through multiple avenues such as Disney Vacation Club, TWDTC, and assorted third party vendors. Show less

  • Group Flight Coordinator

    Mar 2022 - Oct 2022

  • Resort Concierge / Frontline Service Advisor

    Sept 2021 - Mar 2022

  • Merchandise Host

    May 2021 - Sept 2021
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  Carnival Corporation

  Sept 2022 - Mar 2024

  - Maintain knowledge of global entry requirements including visa and health related documents.- Foster global recruitment relationships with partners throughout the globe (with a focus on Southeast Asia and the Europe).-Create, schedule, and monitor crew rotations for a global fleet. -Work with local port agents at over 150 destinations to ensure vessel travel needs are met.

  • Specialist, Shore Excursion Inventory and Operations

    Jun 2023 - Mar 2024

  • Planner I

    Sept 2022 - Jun 2023
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  Disney Cruise Line

  Mar 2024 - now

  Port Services Manager