Eileen Suarez

Experience

• 

  Farmers Insurance

  Sept 1999 - Aug 2009

  Office Manager

  Single-handedly managed agency operations and client relationships. Managed client records and developed marketing, prospecting, referral, retention and follow up programs. Consistently exceeded sales and retention goals.• Aggressive in company growth; increased sales by 60%.• General Lines Agent for Life, Accident, Health and HMO License and P&C Agent License. • Developed technical skills to create marketing materials targeting clientele.

• 

  USAA

  Aug 2009 - Feb 2014

  • Leader/Relationship Sales Pro to increase breadth and depth of member relationships. Developed relationship sales scripting, motivated peers, built and maintained partnerships, raised awareness of products and services, and reported results.• Assisted the Lifelong Relationship Team to preserve and enhance relationships with our 35+ tenured members through education of loss prevention strategies and risk management techniques. • Evaluated account information to underwrite all P&C lines of business within authority guidelines to minimize losses and provide a full range of integrated solutions while safeguarding USAA’s financial stability.

  • P&C Operations Underwriter II

    Nov 2011 - Feb 2014

  • P&C Operations Underwriter III

    Aug 2009 - Nov 2011
• 

  Texas Security General Insurance Agency

  Feb 2014 - Aug 2014

  Director Of Operations

  Recruited by CEO of $7M Managing General Agency providing over 40 Surplus Lines markets. Responsible for operating performance, sales goals, and developing and implementing strategies to improve organizational effectiveness. Key Accomplishments:• Acquired and managed carrier contracts. Built and maintained strong partner relationships• Responsible for operating performance and developing and implementing strategies • Planned, organized, trained, and directed work of cross functional teams Show less

• 

  USAA

  Aug 2014 - now

  Passionate Learning and Development professional responsible for developing the Enterprise Learning and Development Strategy to include Objectives and Key Results (OKRs). Proactively collaborates with CoSA Executive Leadership to conduct Performance Analysis and design cost-effective, innovative learning solutions to address the root cause; resulting in improved skill development and performance. Key Achievements:• Successfully led, designed, and implemented the first-ever Pre-Onboarding site; resulting in thousands of new hires being more excited and prepared for their first day.• Led and developed a 12-month Culture Experience; resulting in immersive culture activities creating a world-class, memorable experience for new hires.• Managed client relationships and provided support and consultation on highly-complex, large scale efforts• Facilitated training and proactively created learning pathways inspiring employees to utilize the organization's learning experience platform to upskill and strengthen their career foundation.• Passionate Facilitator for Workplace Collaboration and Organization Tools; such as OneNote, Box, Slack, Mural, and Outlook. Inspire and empower individuals and teams to unlock their strengths to reach their full potential. Facilitate New Employee Onboarding to set new hires up for success and immerse them into company culture.• Distinguished as a Master Certified Career and Executive Leadership Coach, and Gallup Certified Strengths Coach, orchestrating transformative coaching experiences that propel individuals and teams to unparalleled levels of career success and leadership mastery. Show less Leader responsible for improving product competitiveness and organizational effectiveness. Improved employee and operational performance by implementing the first State Management Operating Model to deliver excellence and create cross-collaboration between P&C functional areas. Responsible for Learning and Development by assessing current learning needs and implementing professional development programs. Designed and delivered world-class onboarding programs that are scalable and sustainable for P&C employees and interns.Key Achievements:• Serve as Chief of Staff for Auto Product Line Leader by managing the rhythm of the business. Successfully developed leadership narratives to align to Enterprise strategy and brought functional areas together to accomplish business goals. • Successfully led, developed, and implemented strategy for first segmented Expense Fee rating structure. Improved price competitiveness, profitability, and acquired and retained members who are expected to stay longer.• Developed robust Onboarding and Professional Development Programs to attract, retain, and develop talent Show less • Spearheaded the development and implementation of the first State Management Operating Model. Designed each component in an Agile environment and facilitated focus groups to perform Stop, Start, Continue Analysis. Implemented strategic change and change management plan for operational transformation longevity. • Planned, led, and implemented strategic change to improve organization effectiveness and performance.• Designed, curated content, and launched a sustainable, comprehensive SharePoint site utilized by over 33K employees, resulting in improved performance and productivity. Show less • Collaborated with partners to plan, monitor, and report on business results for assigned states with a primary focus on meeting member needs and achieving our financial and market objectives. • Leveraged resources to gather analytics, competitive intelligence, and member information to support formulation of product strategy.• Analyzed and evaluated product performance metrics to form recommendations regarding market opportunities and product enhancements.• Lead efforts to expand and change existing product features.• Decision maker for product pricing and profitability.• Accountable for the development and delivery of product and financial plans and forecasts.• Responsible for coordinating with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations. Show less Responsible for evaluating account information to underwrite all P&C lines of business within authority guidelines. Minimized losses and provided a full range of integrated solutions while safeguarding USAA’s financial stability. Preserved and enhanced relationships with our 35+ tenured members through education of loss prevention strategies and risk management techniques.• Extensive knowledge of contracts, underwriting programs, guidelines, and processes. • Researched, developed, and implemented high quality business proposals that simplify, standardize, and automate processes meeting regulatory and policy requirements. • Monitored Auto performance and recommended and implemented data-driven solutions for underwriting policies, programs, products and processes. • Led efforts to develop underwriting educational programs/tools, training/mentoring, and communications for the delivery to internal and external audiences. Developed Standard Operating Procedures.• Implemented and ensured effective execution of underwriting projects to deliver value to our members while effectively managing risk, loss frequency, and rate integrity. • Served as a SME/mentor to team members on analytic tools and capabilities. Show less

  • Learning Performance Consultant Lead

    Oct 2021 - now

  • Chief of Staff/Program/Project Management Lead - Auto National Product

    Feb 2019 - Oct 2021

  • Product Management Lead Analyst - Solution Owner

    Apr 2018 - Feb 2019

  • Product Management Director

    Apr 2017 - Apr 2018

  • Senior Policy and Performance Underwriter

    Jul 2016 - Apr 2017

  • Policy and Performance Underwriter I

    Aug 2014 - Jul 2016