Andrea Barraza Angulo

Experience

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  Universidad del Norte

  Jul 2016 - Dec 2016

  Work Placements

  • Oversaw logistics management, including procurement, distribution, and transportation for CEC programs.• Analysed participant surveys to identify areas for improvement in course satisfaction.• Ensured survey compliance to meet established quality standards within the integrated QMS.• Coordinated the dissemination of evaluation results and attendance notifications to instructors and coordinators.• Facilitated meticulous planning for weekly activities to maintain service excellence standards. Show less

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  Centro de Diagnóstico Especializado de la Universidad del Norte

  May 2017 - Jan 2018

  Coordination Assistant

  • Supported the coordinator by accurately reporting flow cytometry study results to healthcare institutions.• Utilised advanced equipment and software for conducting various studies in flow cytometry, cytogenetics, and HLA, analysing complex data, including pattern recognition and anomaly description.• Assisted in billing processes for customers undergoing tests in related areas, ensuring timely and accurate invoicing through effective communication.

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  Laboratorio Clínico Martínez E.U

  Sept 2017 - Jan 2018

  Administrative and Commercial Assistant

  • Identified potential clients and maintained their information in a database for establishing contact and presenting genetic services portfolio, fostering commercial partnerships.• Organized logistics for events showcasing laboratory tests.• Reported results from requested studies.• Collaborated on administrative tasks including billing, product registration, portfolio development, and document management.

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  Innovación Competitiva Organizacional ICON S.A.S

  Jan 2018 - Jun 2018

  Process Structuring Executive

  • Restructured processes to comply with ISO 9001 transition to version 2015.• Defined organisational context, including strategic platform and structure.• Established process maps and documented process characteristics and procedures.• Designed and developed Standard Operating Procedures (SOPs) for consistency and efficiency.• Led comprehensive analysis of existing processes to identify improvement opportunities.• Collaborated in drafting reports and presentations on process structuring progress and outcomes.• Provided support to the Integrated Management Systems department. Show less

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  Colombiana de Vigilancia y Seguridad del Caribe Limitada “COLVISEG DEL CARIBE LTDA”

  Jul 2018 - Aug 2021

  HSEQ Analyst

  • Coordinated and conducted internal and external audits of the Integrated Management System, obtaining certifications including PVP, BASC Version 5, RUC, ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and RSE.• Developed and updated company-specific quality procedures and forms for various certifications, and reviewed all quality specifications and deliverables to ensure they aligned with regulatory requirements and internal procedures.• Designed the audit programme and inspection schedule to ensure compliance with quality standards while defining protocols for managing and communicating changes in the company's economic activities.• Supported the development of Workplace Health and Safety (WHS) programmes and delivered quality-related training.• Maintained process indicators and metrics for the entire management system and other company processes, and prepared quarterly reports on QMS performance, highlighting key metrics and areas for improvement.• Monitored the identification, control, and resolution of non-conforming outputs.• Supervised corrective, preventive, or improvement actions related to non-conformities affecting service quality, environmental standards, physical safety, and worker health and safety.• Provided cross-functional support to all departments in continuous improvement projects and initiatives.Achievements:- Achieved Employee of the Month recognition.- Successfully facilitated the transition to ISO 9001:2015 resulting in 100% compliance with regulatory standards.- Led the company to become the first in the city's security sector to obtain ISO 45001:2018 certification.- Attained PVP certification in record time, reducing the process duration by 75%. Show less

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  Coragro Valores

  Jun 2022 - Aug 2022

  Compliance Officer

  • Verified completion of registration forms, ensuring receipt of all required documents per AML/CTF Manual.• Conducted name and identification verification against Colombia's binding lists for clients, employees, and suppliers.• Created client profiles in the SICAD application based on submitted documentation.• Assisted Compliance Manager in ensuring effective AML/CTF system stage operation, including promoting corrective actions and preparing reports.• Planned and scheduled training sessions for staff on key aspects of the System.• Consolidated operations and segmented risk factors according to AML/CTF guidelines. Show less

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  Tennis Australia

  Jan 2024 - Jan 2024

  Customer Experience Ambassador

  • Provided accurate event information and resources to enhance the Australian Open experience for patrons.• Proactively engaged with customers to elevate their event experience through enthusiastic customer service.• Facilitated promotional activities to create a safe, fun, and enjoyable environment for all participants.• Contributed to the success of the Australian Open by ensuring a positive and memorable experience for all attendees.

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  GHD

  Jul 2024 - Sept 2024

  Quality Coordinator

  • Scheduled and conducted audits of GHD projects, including special audits, to ensure compliance with internal procedures, contractual requirements, and regulatory standards.• Drafted audit reports and submitted them for review, ensuring timely feedback to relevant stakeholders.• Monitored and reported on the performance of projects, Business Groups, Project Directors, and Project Managers, including KPI analysis, supporting compliance with GHD’s QMS.• Used GHD’s corrective management system (IIM) to monitor investigations and preventive and corrective actions, mitigating further non-conformities within the QMS.• Reviewed client feedback surveys and supported response actions, promoting continuous improvement in service delivery.• Participated in internal audits and quality-related meetings, supporting the implementation of quality strategies and driving continuous process improvements.• Worked on special projects aimed at continuous improvement within the QMS, to enhance QMS processes and foster a strong quality culture within the company. Show less