Beatriz Cuello

Experience

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  SURA Asset Management

  Mar 1995 - Jul 2002

  Systems Analyst
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  CIBC

  Mar 2004 - Jan 2016

  • Partnered across IT and with assigned lines of business and clients, and provided QA leadership on the planning and execution of application releases • Oversaw a team of 5 test leads and test analysts and managed activities enabling the team to meet objectives while ensuring adherence to standards and operating procedures• Managed the coordination of day to day testing efforts for assigned application systems and projects identifying opportunities for improvements and recommending appropriate solutions • Escalated to project management teams according to risks and issues identified during the testing planning and execution phases• Estimated high level testing effort for new initiatives, intake requests, and enhancements Show less • Managed QA budgets for projects/programs and close to 1 million; revised and updated QA budgets according to testing requirements variations and change requests approved• Led the QA team of 100 people for the implementation of the new CIBC Tim Hortons Double Visa Card. First time ever in Canada for a credit card plastic to exhibit two buttons that enable Visa and Tim Hortons Redemption transactions• Nominated to a Technology Innovation Award as a result of the Test Strategy document I created for the CIBC Tim Hortons Double Visa Card program; recognized with an Individual Achiever Award• Led the end to end testing for the new CIBC Telus Credit card Project and supported testing of multiple interfaces with other CIBC Lines of Business, Telus and vendors• Created test scripts to test integration of complex systems and interfaces; executed test cases, and logged results of the tests documenting deviations from expected results• Reported to stakeholders and senior management overall progress and status of testing, highlighting issues, and risks and risk mitigation• Provided expertise, direction, and shared technical and business knowledge to build the team capabilities in testing practices and effective problem resolution• Contributed to establishing test environment best practices and implementing corrective actions to support testing across diverse environments • Led the QA team of 20+ people that supported the implementation of the Real Time Adjudication project; clients and no-clients were able to apply to credit card products via Online Banking getting approval real time• Created and reviewed test strategies, test plans, end to end test cases, and test exit reports with stakeholders• Executed manual test cases using payment terminals to test the new credit card product plastics.• Coordinated the data conditioning and testing of batch interfaces and ETL jobs to validate data between systems was properly transferred Show less • Led the QA team of 12 people across multiple line of business that tested the Channel Expansion project. Results included the reduction of calls to the Call Centre by 11%. Recognized with an Individual Achiever Award• Led the QA team of 7 people that tested changes, production fixes, and enhancements of the Chordiant application quarterly releases; No severity-1 production issues were reported• Participated in the review of business requirements and technical specifications; raised and logged gaps and validated gaps were correctly and timely addressed• Wrote Oracle SQL scripts to validate data that was used for reporting and to feed enterprise data management• Verified execution of automation scripts for application releases. Coordinated with the automation team test cases to be added to the regression package• Managed the QA team of 7 people that tested changes, production fixes, and enhancements of the Chordiant application. Releases were implemented quarterly • Participated in the review of business requirements, raised and logged requirements gaps and validated that the gaps were correctly and timely addressed• Analyzed business requirements and technical specifications and translated them into testing requirements• Coordinated testing activities with onshore and offshore teams and vendors • Directed the QA team of 5 people that supported the implementation of the Contactless Enablement Project. CIBC Credit card clients were able to use the Visa tap & pay feature• Planned and coordinated testing activities with vendors to validate changes and enhancements to credit card plastics Show less • Led the QA team of 10 people for the Chordiant - TSYS to XML migration project. The Call Centre Department attained a more stable and reliable application with minimal service interruptions• Led the QA team of 5 people that implemented the burst of credit card marketing offers on the IVR. Some of the results included sales going up by 9% and operational efficiencies in the Call Center Department• Led the team of 4 people that tested the Visa Credit Card statements releases; worked closely with the Intria team to implement changes according to specifications and timelines• Trained and coached teams on testing and defect management cycle, usage of testing tools and techniques and overall testing practices in a constructive and collaborative manner• Performed requirements analysis, test cases creation, and coordinated testing activities• Created end to end test cases and executed them. Reported and retested defects• Wrote Oracle SQL scripts to validate data that was used for reporting purposes and to feed upstream/downstream systems• Participated in projects weekly meetings and presented the status of QA• Coordinated with development leads code deployments to SIT and UAT environments as per schedule and defect resolution• Recreated production issues in the test environment to facilitate their investigation and resolution Show less • Created and executed test cases for the implementation of the Chip & Pin Project. Some results included more secured and reliable credit card transactions reducing fraud and unauthorized transactions• Created the test cases for the Tsys/TS2 monthly releases and manually executed them• Executed regression test cases for the Credit Card statement quarterly releases; prepared the data according to test cases• Executed manual test cases using payment terminals to test credit card authorizations and transactions• Retested defects after fixes were deployed to the corresponding test environment• Reported testing status to the QA Lead summarizing the test cases executed/passed/failed and defects open/closed• Identified regression test cases to be automated and updated, and coordinated the implementation with the automation team.• Designed and standardized the test cases template to be used in the QA department Show less

  • Sr. Manager, QA

    Oct 2015 - Jan 2016

  • Test Consultant

    Jan 2014 - Sept 2015

  • Senior Test Coordinator

    Jan 2010 - Dec 2013

  • Test Coordinator

    Jan 2007 - Dec 2009

  • Senior Test Analyst

    Mar 2004 - Dec 2006
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  Arctictech Solutions Inc.

  Feb 2016 - Mar 2018

  Project Coordinator / QA Manager

  • Delivered a Microsoft Dynamics CRM project on time and budget; the client obtained an upgraded system with new features to support events registration via web portal and integrated to back-end systems• Coordinated the resolution of production issues raised by clients and according to SLAs• Documented and implemented the QA process and metrics to ensure projects were accurately tested prior to delivering to clients for User Acceptance Testing• Developed test plans and end to end test cases to test integrations from web portal to Microsoft Dynamics CRM, and ERP systems to Microsoft Dynamics CRM• Raised scope changes and change requests and updated project schedules and budgets• Allocated onshore and offshore resources according to projects schedule and priorities• Supported QA activities for different projects reviewing the test approach, test cases, defects raised/closed and test execution results Show less

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  CIBC

  Jan 2019 - now

   Led the QA team of 10 people that tested 25+ financial applications for the implementation of a community-based operation model across CIBC banking centers allowing client to better access to products and services Responsible for and involved in the creation and execution of test strategies, test plans and test cases based on business requirements to ensure quality delivery of software Communicate with the development and support team test issues found and coordinate code deployments, retest and closure of defects Show less

  • Sr. QA Manager

    Oct 2019 - now

  • IT Test Consultant

    Jan 2019 - Oct 2019