Sairam Vijaykumar

Experience

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  I Sol Tech Engine

  Aug 2018 - Jun 2020

  Senior Technical Proposal and Product Support Engineer

  Preparation of comparative technical proposal for customer satisfaction and proving the ability of the product and approaching the customer through a unique and identical way. Improvising my methods in day-to-day activity for perfection and eliminate waste in all ways possible. Innovative to methods, attentive to details, disciplined and punctual to the core. Streamlining the problems, finding the root-cause and finding the ways of solution such that the problem is resolved permanently. (Internet, Discussions etc). Make sure customer service is 100% satisfactory in order to maintain organization reputability and achieve bigger goals. Excellent negotiation skills with logical ethics and practical possibilities among customers. Make use of Microsoft Excel, Word and G-Suite for effectively communicating with the customer. Promotion of brand and new products among customers as and when introduced in the market. Acting as a liaison between the organization and supplier for outsourcing the products to the customer and between organization and customer for delivering quality products and maintaining the supply chain without any wreckage. Open-minded to learn more new things and take care of all the responsibilities voluntarily on my back. Character trait who would "Think-and-Act" according to the heart. Design and innovate new operations with available resources to complete the set target within a given time period. Supporting Logistics to move items from one place to another. Show less

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  Nature and You

  Aug 2018 - Jun 2020

  Production Specialist

  Supervising the production of food products to make sure hygiene never compromised. Having a good relationship with customers in order for the long term relationship. Packing the food products in a customized way according to the customer requirement. Coordinating with the transportation in order to deliver the products to the customer premises on-time. Maintain the supply chain of the products even at high demand times. Acting as a Delivery Executive in times to get valuable customer feedback and long-term customer relationship. Inspection of various food products through Systematic and Simple Random Sampling to deliver quality products to the customers. Improved shelf-life of the products through organic food products. Drove the customer satisfaction to 100% within 6 months by hardworking service and quality products. Show less

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  AlphaBake

  Jun 2020 - Jun 2022

  Digitization Manager

  Having 2 years of experience in handling service projects in the e-commerce platform.Demonstrated good communication skills while handling key projects for the company.Having hands-on experience in using tools for project management like Asana, Notion, Google Sheets, Google Meet, and Anydesk / Teamviewer.Acting as a liaison in handling clients, co-founders, and my team members.Handled team members of 28 people with various successful projects like Myntra, Flipkart, Nexssys, Pothys, Chennai Silks, Rightman Apparel, Maunil, and so on...Understand the exact requirement of the customer, modify SOPs, assess the risk involved in the project, list of team members to work on the project, create the deadline of the project, quality management, planning the project within the budget limit.Continuous feedback To-and-From the team members to identify the issue, resolve the conflict areas, areas needed improvement in the next phase of projects, forecast the capacity of the team members. This helped me to operate the team efficiently and complete the ongoing projects successfully within the tight deadline.Having strong knowledge in demonstrating the product to the customer, train them for their business.Proven skills in customer retention and customer success. eg: Handled enterprise clients like Pothys, Flipkart, Myntra-Bangalore & Gurgaon, and Maunil.Domestic experience in handling clients across India from Retailer to Botique Shops to Fashion Designer and enterprise clients.Tight feedback from the product team, helps the company to overcome the hidden problems, forecasting and preventing risk in the future scope while on-boarding a new client for a project.Prioritizing tasks as per the employee skills, project deadline, and budget involved in the project.Handled many uncertainty and setbacks in the project by tight governance over the team members, sharing their work, working extra hours temporarily till the project is set back on its track. Show less

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  Learnship

  Jun 2022 - now

  • Agile Coach

    Apr 2023 - now

  • Associate Agile Coach

    Jan 2023 - now

  • Associate Scrum Master

    Jun 2022 - now