Kelsey Ring

Experience

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  Sponey's IGA

  May 2009 - Sept 2010

  Cashier

  Greet customers, handle products and money, answer questions

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  RPAC Aquatic Center

  Dec 2009 - Apr 2010

  Event Technician

  Set-up and running of various swimming and diving related events

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  The Ohio State University

  Jan 2010 - May 2013

  Student Assistant in ASC Administration

  Answer phones and questions, greet guests, schedule meetings, plan details for meetings and receptions, do various filing and sorting, work on other projects like typing notes, researching points, maintain office supplies and do all stores orders, etc.

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  Embassy Suites

  Sept 2011 - Dec 2011

  Intern in Sales & Catering and Front Desk

  Work primarily in the Sales & Catering department on Resumes and BEOs for events, attending meeting with clients and other hotel representatives, creating promotions to increase sales to hotel, setting up for events, various office projects; spent time at Front Desk checking in guests, answering questions, giving directions, etc.

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  Marriott International

  Jun 2012 - Aug 2022

  Provide administrative support to General Manager and two Directors of Operations (Rooms and Beverage & Food); respond to guests’ inquiries and feedback to the Executive Office; assist in coordinating associate engagement and TakeCare programs for the property; maintain and regulate both review and social media sites for the hotel including TripAdvisor; design promotional and creative materials such as directional/informational signage and restaurant/bar menus; communicate information to all hotel associates through daily packets, email, and daily stand-up meetings; promote CMNH fundraising for the Chicagoland Marriott Market through facilitating conference calls, sharing best practices, and coordinating events; maintain notes for weekly meetings; track guest related feedback (guestVoice); plan and assist in coordinating weekly community events (R-Life Series); manage VIP visits to the hotel; maintain confidential information; provide support as needed to all hotel departments – most directly B&F, Rooms, and Human Resources Show less Gained experience through a management role in Rooms division, both Front Office and Housekeeping• Front Office: provide suggestions and work to implement changes to improve processes and guestVoice scores, answer MOD calls, assist with daily reports and rooms control • Housekeeping: work to improve guestVoice through WIG commitments, updated many processes and tracking systems, manage MLR and Runner teams providing support, training hosts, giving disciplinary actions, running team meetings; Provide support in daily activities including conducting stand-up meetings, managing the house, tracking out of order rooms, communicating with Front Desk and Engineering for any issues, preparing for VIP arrivals, conducting inspections, tracking guestVoice scores, responding to guest issues, addressing host concerns Show less

  • Senior Executive Assistant at the JW Marriott Chicago

    May 2019 - Aug 2022

  • Executive Assistant at the Renaissance Chicago Downtown Hotel

    Jul 2014 - Apr 2019

  • Rooms Operations Voyager at Chicago Marriott Magnificent Mile

    Jun 2013 - Jul 2014

  • Front Desk Agent & Trainer at the Renaissance Hotel

    Jun 2012 - May 2013