Joao Burghi

Experience

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  Informática de Municípios Associados S/A (IMA)

  Jun 1991 - Mar 1993

  System Analist

  • Managed the administration of HP (UNIX/HP-UX) servers used to develop the GIS system, an integral component of the new tax system for the City Hall of Campinas, São Paulo.• Led the development of GIS system modules based on Arc-Info and facilitated the conversion of digital maps between the GIS Arc-Info platform and the MaxiCAD digital mapping system.• Generated various map exercises to support the work of several City Hall departments in Campinas, including creating RISK ANALYSIS maps for the Municipal Civil Defense.• Developed a pilot system for the Fire Department, utilizing GIS technology to optimize occurrence localization, pathfinding, and description of incident locations.• Conducted TRAINING SESSIONS for the team on effectively using MaxiCAD digital mapping software.• Developed a pilot system based on Arc-Info for the Finance Secretary of Campinas City Hall to improve operational efficiency.Website: https://www.ima.sp.gov.br/ Show less

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  Gisoft Comercio E Desenvolvimento De Sistemas

  Apr 1993 - May 1994

  System Analyst

  • Responsible for GIS (Geographic Information System) solutions development (Geographic Information System) using ReGIS, a GIS tool developed by a South African company.

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  Origin C&P

  Jun 1994 - May 1997

  Senior System Analyst

  • Managed the PLANNING and IMPLEMENTATION of the service provider's website and Internet access (URL: http://www.originet.com.br). Responsibilities included designing communication networks, configuring rating services, managing user access control, ensuring security measures, and providing technical support for end-users.• Developed an automated data transfer system between MAINFRAME (UNISYS) and UNIX platforms to support the decentralized billing process for a utility company in São Paulo Province, Brazil.• Managed and maintained HP SERVERS (UNIX/HP-UX), supporting the decentralized billing system for a utility company in São Paulo Province, Brazil. Show less

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  Accenture

  Mar 1997 - Jul 2019

  RESPONSABILITIES• Served as an INFRASTRUCTURE EXPERT, responsible for DEVELOPING, MANAGING, and OPERATING IT INFRASTRUCTURE, including HARDWARE, SERVERS, NETWORKS, SOFTWARE, and COMMUNICATIONS.• Utilized resources to PLAN, DEVELOP, DELIVER, and SUPPORT properly engineered IT SERVICES to MEET BUSINESS NEEDS.• Prepared for NEW or CHANGED SERVICES, managed the CHANGE PROCESS, and maintained REGULATORY, LEGAL, SECURITY, and PROFESSIONAL STANDARDS.• Managed the PERFORMANCE of SYSTEMS and SERVICES concerning BUSINESS PERFORMANCE.KEY ACHIEVEMENTS• Managed successful OPERATIONAL INFRASTRUCTURE across 14 REGIONAL OFFICES, adhering to CORPORATE STANDARDS and POLICIES, and supported around 14,000 USERS with an AVERAGE SLA of 98.9% over the last 12 months, exceeding the TARGET SLA of 85%.• Led the PLANNING and EXECUTION of a DATA CENTER MIGRATION involving nearly 50 MS WINDOWS and UNIX SERVERS in 2 MONTHS, completing it ahead of the originally planned 4-month timeline.• Took over CHANGE MANAGEMENT RISK EVALUATION for a UTILITIES CLIENT, resulting in the CLIENT RENOGOTIATING an EXTENSION instead of TERMINATING the CONTRACT due to OUTSTANDING PERFORMANCE.• Oversaw the TROUBLESHOOTING TEAM, IDENTIFYING the ROOT CAUSE of a MAJOR ISSUE within HOURS. This incident occurred with one of the largest consumer goods clients, impacting their sales portal during a critical sales season.Website: https://www.accenture.com Show less • Reviewed the INFRASTRUCTURE of CLIENT’S COMPUTER SYSTEMS and NETWORKING.• DOCUMENTED changes made and PROVIDED RECOMMENDATIONS for IMPROVEMENTS.• SET UP INTRANETS and NETWORKING SYSTEMS within CLIENT ENVIRONMENTS.• CONFIGURED ROUTERS and SERVERS.• Handled NETWORK SECURITY.• Led and worked on projects in the following areas:- NETWORK ARCHITECTURE DESIGN and IMPLEMENTATION.- Identification and resolution of IT INFRASTRUCTURE, OPERATIONS, and ARCHITECTURE ISSUES.- ANALYSIS, DESIGN, and IMPLEMENTATION of TECHNOLOGY ARCHITECTURE and SOLUTIONS.- Performance ANALYSIS and TUNING for UNIX and MS WINDOWS 2000 SYSTEMS.- APPLICATION PLATFORM MIGRATION.- Conducted IT ASSESSMENTS.- Supported SAP BASIS. Show less

  • Senior Manager Information Technology Infrastructure

    Mar 2000 - Jul 2019

  • Information Technology Infrastructure Consultant

    Mar 1997 - Mar 2000
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  Ngena

  Jan 2020 - Aug 2023

  • Delivered TRAINING COURSES for NGENA’s ALLIANCE PARTNERS and presented NGENA SOLUTIONS to alliance partners’ CUSTOMERS.• Developed complex CUSTOMER SOLUTIONS in collaboration with the PRESALES STAFF of the NGENA ALLIANCE PARTNERS.• Designed the first MERAKI-BASED SDWAN (SOFTWARE DEFINED WIDE AREA NETWORK) SOLUTION in the AMERICAS.• Designed the CISCO SDWAN SOLUTION for more than 2000 SERVICE POINTS worldwide.• Defined a new “AS A SERVICE” PRODUCT based on MERAKI WIFI and SWITCHING SOLUTIONS using NGENA AGILE METHODOLOGY.• Reviewed CLOUD OFFERS to include new SERVICES using AWS, AZURE, and GOOGLE CLOUD.• Defined PRODUCT MANAGEMENT DOCUMENTATION MIGRATION PATHS from CONFLUENCE to SHAREPOINT.• Supported SALES in the AMERICAS REGIONS, presented the NGENA SOLUTION to new partners, and conducted CUSTOMER TRAINING on the NGENA PLATFORM for a major TELECOM PROVIDER in LATIN AMERICA.• MENTORED and GUIDED JUNIOR MEMBERS of the team. Show less

  • Product Manager

    Jun 2022 - Aug 2023

  • Solution Architect

    Jan 2020 - Sept 2022
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  Collabera

  Jan 2020 - Aug 2023

  Solutions Architect
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  Ngena

  Oct 2023 - Apr 2024

  Solutions Architect