Jennifer Mead

Experience

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  Docktor Pet/Family Pet Center

  Jun 1989 - Aug 1993

  Manager, sales

  Began as a salesperson, assisting customers with purchases of and care for their pets, the transitioned up through the management roles. Store Manager roles (Fishkill, NY and Waterbury, CT) included sole responsibility for staffing and inventory ordering and control.

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  Sears, Roebuck and Co.

  Sept 1993 - Mar 2001

  Manager, Assistant, Sales

  Began as a Sales Lead in Sporting Goods, transitioned to Assistant Paint Manager, then District Trainee interning in Women's Fashions, then managed the Shoe Department, then Lawn and Garden, and finally Home Electronics. Responsibilities began with individual sales and basic department and staff management, building to full responsibility for hiring, scheduling, department knowledge training, and merchandising. Strong emphasis on customer service throughout all positions. Focused on developing employees through training and performance management. Show less

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  Cartus

  Apr 2001 - Apr 2009

  A combined onsite and work from home position providing new hire and ongoing training and performance management for a team of over 20 Evaluation Specialists, while also addressing customer and client concerns and developing processes to maximize results. Worked with IT developers to assist in creating a new online company-wide platform allowing a full paperless work process, and was instrumental in training the team to rollout the new process.Redesigned the Broker Market Analysis for Value form, designed training for brokers on the new form, and implemented a new ordering and review process for internal handling of the product. Show less

  • Property Evaluation Senior

    Jun 2005 - Apr 2009

  • Property Evaluation Specialist

    Nov 2001 - May 2005

  • Personal Move Consultant

    Apr 2001 - Oct 2001
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  LSI Relocation

  May 2009 - Apr 2014

  Evaluation Specialist Assistant Manager

  Recruited by LSI to supervise the client transition from Cartus to LSI when the Cartus Property Evaluation department was outsourced to LSI.Responsible for complete training of new Appraisal Review Specialists on internal and client platforms as well as product knowledge.Responsible for ongoing training and performance management.Maintained an individual Specialist case load in addition to Supervisor responsibilities.Reviewed ERC and URAR appraisals to ensure adherence with industry and client guidelines.Discussed specifics of appraisals with the appraisers to ensure all factors were addressed.Addressed customer concerns with appraisals.Researched and prepared Power Point presentations for clients.Ensured client database integrity.Established and implemented departmental policies and review techniques and standards. Piloted a full 'work from home' position successfully, leading the transition of the local office to entirely WFH positions. Show less

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  Cartus

  Nov 2014 - now

  Provide support to the project management team regarding testing, reporting, implementation, and maintenance of business systems and processes. Supervised a team of Real Estate Specialists providing direct delivery of marketing benefits to customers while also providing relocation consulting to my own portfolio and assisting the larger client team with daily operations.

  • Project Manager

    Feb 2017 - now

  • Senior Project Specialist, ATLAS Operations

    Jul 2015 - now

  • Senior Relocation Consultant

    Nov 2014 - Jul 2015