Michelle Meldrum

Experience

• 

  Red Jacket Beach Resort and Spa

  May 2011 - Oct 2011

  Front Desk Agent
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  Hyatt Regency Coconut Point Resort & Spa

  Jan 2013 - Jun 2013

  Corporate Management Trainee

  - Training in Front Office as a Manager gaining experience using Opera, Reserve, resolving guest complaints, developing employees, and communicating effectively between shifts and departments- Effectively run daily reports and pre-shift employees to set the day up for success- Participated in morning stand-up meetings and weekly staff meetings- Completed rotation through every department of the resort

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  Hyatt Regency

  Jun 2013 - Jun 2014

  - Effectively managed room inventory of 1,193 rooms on challenging high occupancy nights - Successfully managed and developed staff of Front Desk Agents, Rooms Controllers, PBX Operator and Supervisors- Delivered and managed successful experiences to VIP groups including NBA All-Stars and opposing NFL sports teams - Encourage high NPS scores and Gold Passport Enrollments through ongoing training and development- Provide feedback on associate development and progress - Communicate necessary information about upcoming groups to team members- Effectively follow up with guest service issues to ensure the guest experience is a positive one

  • Assistant Front Office Manager

    Sept 2013 - Jun 2014

  • Front Office Supervisor

    Jun 2013 - Sept 2013
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  Hyatt Regency Newport

  Jun 2014 - Mar 2016

  Front Office Manager

  - Provided on the job training to staff to increase Guest Service Scores levels to the highest levels in 4 years while complying with the Hyatt standard business model. Developed an upsell program in the front office which has played a part in increasing hotel revenue year after year- Successfully managed day to day operation of over 40 staff members from three departments - Front Office, Guest Services and Activities – which creates a consistent business model allowing for a seamless customer experience- Implemented new training materials to on site staff of over 300 with further oversight and management of the new process to ensure consistency and the execution resulted in a positive outcome - Awarded Manager of the year 2014 Show less

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  Millennium Maxwell House Hotel

  Apr 2016 - Nov 2017

  Director Of Operations

  Successfully lead a staff of 20 staff members from Front Office, Reservations and Guest ServicesManage inventory of 287 guest rooms and maximize revenue by monitoring rate and occupancy fluctuationsCreate weekly property level forecasts and anticipate business levelsComplete various accounting duties such as monthly third party commissions, group billing, weekly STAR report, reconcile guest ledger and posting master accountsExtensive knowledge in OPERAAssist with day to day operations within the hotel from every aspect including, Housekeeping, F&B, Sales & Accounting Show less

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  Uniguest

  Dec 2017 - Nov 2021

  • Regional Sales Manager

    Dec 2018 - Nov 2021

  • Inside Sales Representative

    Dec 2017 - Dec 2018
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  Skaled Consulting

  Nov 2021 - Apr 2022

  Implementation Consultant

  Helping Sales Teams to implement and optimize their workflows with sales enablement technology: Outreach.io and Seismic

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  Cendyn

  May 2022 - now

  Sales Support and Touchpoint: Act as a liaison between sales and services, providing support and guidance as needed during the sales process. Act as a selling partner with Sales. Identify opportunities for additional sales or upselling during customer interactions. Custom Scope Creation: Develop comprehensive scopes of work that align with customer requirements and expectations. Tailor proposals to address specific project needs and challenges, ensuring clarity and accuracy. Technical Expertise and Resource Coordination: Collaborate with internal technical teams to address customer inquiries and provide solutions to technical questions. Bring in relevant team members as necessary to address specific customer needs and inquiries. Show less

  • Services Sales Executive

    Oct 2023 - now

  • Customer Success Manager

    May 2022 - Oct 2023