Tokelo Ramasodi

Experience

• 

  Atlas Copco

  Dec 2016 - now

  Part of the Global Competence Development Team, contributing to creating and enhancing technical training programs.Collaborate with R&D, Product Management, and the Innovation Centre to develop high-quality training materials.Independently prepare and deliver technical training for service technicians and trainers globally, both virtually and in person.Support engineers and trainers in competence development at Customer Centers worldwide.Design and conduct individual assessments to ensure compliance with competence requirements.Promote safe working practices through adapted materials and training.Develop global competence for Integrated Vision systems including Quiss,, Isra vision, and Perceptron. Show less • Perform regular maintenance and repairs on Atlas Copco equipment in industrial production environments.• Troubleshoot and diagnose issues with equipment, and implement effective solutions• Train customers on the proper use and maintenance of Atlas Copco equipment• Create detailed service reports and document all work performed• Installation and commissioning of Atlas Copco systems sold to Customers • Maintain a high level of customer satisfaction by ensuring prompt and efficient service• Carry out ISO 5393-compliant torque tool calibrations and verification.• Responsible for installations of new software ,troubleshooting & supporting existing software sold to customers • Managing customer software license accounts • Provide guidance and support to customers, answering questions and addressing concerns.• Keep detailed records of work, including service reports, maintenance logs, and other documentation.• Provide technical training to other engineers and technicians.• Follow strict health and safety guidelines when working with equipment and systems.• Travel extensively, often to remote locations, to complete service calls. Show less Perform calibrations and preventative maintenance tasks in accordance with Laboratory and ISO procedures on a scheduled and planned basis, including working inside torque control. Plan, manage, and execute equipment installations at BMW premises, ensuring adherence to torque control standards. Ensure accurate and up-to-date completion of all repair and calibration workshop documentation, including torque control records. Generate written reports on repairs and incidents as required by management or the customer, incorporating torque control data where relevant. Provide guidance and feedback to customers regarding the operation of their equipment, with a focus on torque control systems. Collaborate with sales representatives and customers as part of a team to address support and technical issues related to torque control. Maintain Atlas Copco tools and machinery, while offering technical and system support to BMW clients, including troubleshooting torque control systems. Utilize tightening graphs and result statistics to optimize tightening processes, with a focus on torque control accuracy and efficiency. Show less • Perform routine maintenance and repair tasks on a variety of Atlas Copco (ACTA) industrial equipment, including troubleshooting and diagnosing issues• Calibrate and test equipment to ensure accuracy and compliance with industry standards• Maintain accurate and organized records of all maintenance and calibration activities• Assist with the installation and setup of new equipment• Collaborate with colleagues and clients to identify and resolve technical issues• Follow all safety protocols and procedures while working in the workshop and calibration laboratory Show less

  • Global Competence Master

    Oct 2024 - now

  • Field Service Engineer

    Jul 2021 - Sept 2024

  • Onsite Technician (BMW Plant Rosslyn)

    Aug 2018 - Jul 2021

  • Workshop & Calibration Lab technician

    Oct 2017 - Jul 2018

  • Internship

    Dec 2016 - Oct 2017