Justina Buzza

Experience

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  Peet's Coffee & Tea

  Mar 2009 - Dec 2010

  Barista

  Executed seasonal marketing programs to increase customer loyalty- Exceeded weekly sales goals by engaging with customers regarding promoted productsProvided superior service to uphold company standards and preserved customer satisfactionTrained new team members on Peet’s gold standard serviceMaintained health and efficiency expectations by ensuring the store was clean and well-stocked

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  Vanguard University

  Aug 2009 - Dec 2010

  Administrative Intern

  Assisted the Chair of the Business Department with market research projects- Effectively identified areas of opportunity to better serve both majors and non-majors- Increased the number of non-majors enrolled in elective business coursesManaged event project and designed marketing materials to increase awareness amongprospective studentsOrganized all weekly chapel services- Established communication and maintained relationships with speakers- Coordinated announcements for the Vanguard communityAct as the liaison between students and staff by facilitating forums to preserve studentsatisfaction and increase chapel attendance during a transition yearDesigned contracts, forms, and training guides to ensure department efficiency Show less

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  BJ's Restaurants, Inc.

  Jan 2011 - Aug 2012

  Corporate Accounts Payable Specialist

  Managed corporate cardholder relationships-Trained all new corporate card holders on expense report procedures- Provided cardholders with support in accessing website, researching fraudulent charges,and obtaining approvals.Ensured efficient problem resolution- Maintained vendor relationships and reconciled statements to reduce discrepancies- Worked in relation to general ledger team to maintain account coding accuracyReviewed and processed all corporate invoices- Tracked and paid utility bills for all restaurants- Obtained appropriate documentation and approvals for invoices prior to payment- Verified and processed corporate card and cash expense reportsBuilt teamwork, increased motivation and ensured communication within the accounting andfinance department by planning, communicating, and orchestrating all department events Show less

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  Grand Pacific Resorts

  Aug 2012 - Dec 2014

  Staff Accountant

  -Prepared and distributed month-end financial reports including balance sheet, income statement, and cash flow analysis for ResorTime.com LLC, San Clemente Cove HOA and Indian Palms Timeshare Estate-Responsible for a broad scope of internal processes encompassing the daily management of APand AR functions for ResorTime.com LLC-Managed detail aging reports by ensuring all payments were made and collections were being received in a timely manner

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  Robert Jury & Associates, Inc. || C. R. McMullen Co., Inc.

  Feb 2015 - Sept 2018

  Account Manager
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  Viasat Inc.

  Sept 2018 - Apr 2021

  • Customer Operations Supervisor

    May 2020 - Apr 2021

  • Aftermarket Services Representative

    Sept 2018 - May 2020
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  ServiceNow

  Apr 2021 - now

  Focused on driving growth and innovation in cloud services and data management. I'll be working across teams to optimize product strategy and ensure compliance while delivering impactful, data-driven solutions. I’m excited to bring fresh insights and contribute to shaping the future of our offerings.

  • Senior Principal Outbound Product Manager

    Oct 2024 - now

  • Subscription Product Analytics Manager

    Apr 2022 - Oct 2024

  • Subscription & Compliance Analytics Manager

    Apr 2021 - Mar 2022