Heather Norquist

Experience

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  Shapiro and Fishman Llp

  Jul 2003 - Jul 2013

  Managed five individual teams totaling 25+ people and ensured daily deadlines were met.• Answers with affirmative defenses, discovery responses and scheduling of various miscellaneous motions filed by opposing counsel addressed timely.• Depositions and Mediation preparations – worked with clients to secure a representative for the scheduled date and time. • Incoming mail team managed uploading incoming or outgoing mail for contested cases into the case management system for immediate review and processing.• Trial preparation and deadlines were consistently accomplished in a timely manner. • Alerted the litigated attorneys of all urgent pleadings for immediate attention. • Excess fee requests were negotiated directly to the client, in compliance with the procedure and vendor program of their choice. • Scheduled all litigated hearings and coordinated with opposing counsel. • Held routine meetings to ensure communication on new processes were understood. • Ensured procedure manuals were updated to provide quality work for the attorneys. Show less • Managed the Fannie Mae reporting on a bi-monthly basis. Manipulated 20 individual reports from the internal case management system and provided 1 customized report to Fannie Mae. (excel based – VLOOKUPS, Pivot Tables, Macros and Calculations)• Analyzed the Firms internal processes to ensure Foreclosure cases remained in compliance with the client’s expectations. • Attended client seminars to ensure new policies were understood and the firms internal procedures were updated. • Reformatted the incoming call center to ensure customers were getting to the right area for which they were calling in a timely fashion. Ensured the lunch breaks and vacation absences had coverage and the individuals were cross-trained.• Ensured the incoming mail was sorted and distributed to the adequate department the same day. Show less Managed a team of about 15 people that assisted home owners with reinstating or paying off their loans. • Handle incoming calls on how to assist the home owners to obtain a quote or assist with loss mitigation efforts on the home that is in foreclosure.• Preparation of reinstatement and/or payoff letters by obtaining quotes from the bank and included attorney fees and costs in a formatted letter to the requestor.• Provided the firms fees and costs as requested by the bank.• Processed receipt of Reinstatement and Payoff funds and ensured the loan was either brought current or paid off and the Foreclosure process was closed and dismissed.• Calculated final bill prior to sending completed packet to the client. • Prepared file for final preparation of Dismissal on the Foreclosure action. Show less

  • Contested Department Manager

    Nov 2012 - Jul 2013

  • Quality Control Manager

    Jan 2009 - Oct 2012

  • Client Relations Manager

    Jan 2007 - Jan 2009

  • Reinstatement Department Manager

    Jul 2003 - Jan 2007
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  Kass Shuler, P.A.

  Jul 2013 - Sept 2016

  Foreclosure Litigation Supervisor

  Supervised five teams of 40+ people with each team assigned to execute specific responsibilities within the foreclosure litigation process.• Increased revenue by revamping how the Fee Team requested daily excess fees. Excess fee requests were negotiated directly with the client, in compliance with the procedure and vendor program of their choice. Ranked #1 in team revenue for the firm.• Oversaw the trial preparation of 400 per month for multiple consecutive months during 2014.• Training sessions were conducted weekly to ensure the team had current information.• Prepared and kept procedural manuals up to date to ensure quality work was being provided.• When required, routine meetings with Senior Litigation attorneys to ensure team expectations were being met and improvements were made.• Discussed enhanced reporting with the Business Process department to allow the team to establish daily priorities. This allowed the team the ability to work more effectively and efficiently to meet their daily goals.• Discovery Preparation - Request for Productions, Interrogatories and Answer to Affirmative Defenses. • Mediations and Deposition preparations - worked with clients (banks) to coordinate a representative to appear on designated date and time.• Attempts to resolve all Pre-Litigated matters in a timely fashion.• Conducted 1 on 1 meetings on a quarterly basis to ensure each team member fully understood their responsibilities. Show less

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  Sunbelt Staffing

  Nov 2016 - Apr 2021

  Senior Account Executive

  Account executive for healthcare professionals and facilities nationwide. I provide qualified applicants who are licensed and hold certifications to work within the facility. • Market – on a daily basis we source for new facilities in order to create new accounts.• Source high-end Job Orders and Recruit to fill them in a timely manner.• Negotiate by prepping the candidate, educating them, debriefing them on the job and pay and then by closing the deal.• Sales – by understanding our ratio on placements, we deal on a daily basis with emotions on both sides of our transactions. Show less

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  Cabi Clothing

  Jan 2021 - Jun 2021

  Fashion Consultant
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  LOGS Legal Group, LLP

  Jul 2021 - now

  Compliance Officer

  Working within the GRC Department (Governance, Risk, and Compliance) and performing a wide range of duties including providing administrative support to ensure the efficient operation of the processes in place.