Sandy Hamrock

Experience

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  Premier, Inc.

  Jan 1999 - Jan 2004

  Manager, Performance Services

  Operational labor management consulting and productivity and labor benchmarking, IT tool implementation project management with large hospital systems and small healthcare organizations executive teams. Operations Advisor installations, operational assessments and various operational workforce consulting engagements.

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  Carolinas Healthcare System

  Jan 2004 - Jan 2010

  Director, CHS Management Company

  Worked closely with senior executives to identify, implement and manage value-added opportunities across the 32 hospital System ($7 billion revenue) with an emphasis on cost savings, strategic system standardization, growth initiatives and performance improvement to further promote long-term success of the organization.

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  The North Highland Company

  Jan 2011 - Jan 2012

  Manager
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  Hospital Corporation of America

  Jan 2011 - Sept 2011

  Director, Performance Improvement

  Project manager/site leader for aggressive performance improvement, cost savings projects at various HCA facilities nationwide. Direct supervision responsibility for 3 individuals and indirect project management of subject matter experts, financial directors and lean specialists. Savings directly tied to direct operating expenses in labor, supplies, contract services or other operating expenses in areas of patient care, surgical services, general support and ancillary services.

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  Huron

  Oct 2012 - Aug 2016

  Manager, Workforce Optimization

  Integrated delivery leader in the workforce optimization practice for operational assessment and implementation activities across Huron client hospitals nationwide with a focus on integrated healthcare delivery systems. Management responsibilities for on-site project teams.• Co-led Periop implementation at UNC HealthCare, a 10 hospital system in N.C. in 2015/16 for productivity, prime time utilization and performance metric improvement yielding $12M• Co-led labor cost savings implementation yielding $50M in labor savings at BJC: a 13 hospital system in Missouri in 2014/15 with management responsibilities for 8 individuals • Director of healthcare Performance Excellence Office (PEO) at WakeMed. Used an integrated approach that maximized financial results for $21M identified cost savings in 2013. Primary responsibility for PEO design and implementation as well as project management, working closely with the client executives and directors throughout the integrated delivery network for monitoring and sustainment of implemented cost savings.• Project managed a community hospital merger assessment in 2014 Show less

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  Premier Inc.

  Aug 2016 - Dec 2021

  Director, Customer Success

  Director Workforce Optimization/Labor Subject Matter Specialist (07/2019-10/2021)Returned to Premier for a total of ten years across multiple roles all to support the Operations Advisor IT workforce management solution and labor management program success. • Part of the larger Premier team tasked to support OperationsAdvisor labor productivity and benchmarking tool and show ROI for some of Premier’s largest health systems. • Value presentations to C-Suite customers.• Responsibility to connect hospital strategy, data, and best practice knowledge to support members’ goals around performance improvement and workforce management. • Management responsibilities for Customer Success Managers. Region Director, Workforce Optimization (08/2016-06/2019)Client-facing account director responsible for supporting growth and product renewal of new and existing Premier members within the healthcare informatics IT space. Responsibilities included:• Relationship development and growth – executive & functional stakeholders• Renewal rate• ROI/Value that the customer can articulate when asked• Net Promoter Score (economic buyer and other stakeholders) for accounts served• IT products and consulting services include Labor Management, Physician Practice Management, Quality, Safety, Pop Health, Regulatory products and consulting services. Show less

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  HCA Healthcare

  Feb 2022 - now

  Division Director - Performance Improvement Labor - South Atlantic Division