Samuel George

Experience

• 

  Wema Bank Plc

  Oct 2000 - Jan 2005

  Customer Service

   Opening of Customers account Customers Account reconciliation

• 

  Airtel Nigeria

  Jan 2005 - now

   Ensure pervasive Brand Celtel awareness and visibility across clusters. Liaises with central marketing group to ensure standardized marketing communication.  Proper documentation and monitoring of regional POS delivery from HQ. Liaise with the Marketing Group at the Head Office to ensure timely and adequate production and delivery of all required posters, product flyers, handbills and other POS materials to the region. Bring to life and deliver on the promise of “The Ultimate Cellular Experience” in SW region using the following tools: Events, Sponsorship, direct marketing and advertising.  Ensure adequate visibility of the corporate brand Celtel across all channels in the region Receiving and issuing out of all POS material in the region Show less • Processing of Trade Partner Orders, ensuring that every delivery is scanned and reported to Sales Support Daily. • Regular Reports & Review of Trade Partner Orders and delivery• Regular Reporting/Review on Back orders & Delivery to Trade Partners• Responsible for receipts and management of all stocks to allocated shops• Manage the receipt of shop stocks from couriers/national warehouse, with responsibility for monitoring and conducting Stock Count and liaising with team leader and Inventory Control manager on Outcome• Manage, monitor and report shop/warehouse Stock figures daily, weekly and monthly• Responsible for ensuring all orders are fulfilled within agreed SLAs• Liaison with Central Warehouse to ensure Stock availability to Trade Partners at all times, and with 3PL whenever courier services are necessary.• Responsible for regular provision of Stock Report to Dealer Managers• Coordinate Training of Trade Partners on the Ordering Process (DRMS) and for the stock clerk• Regular Interface with Relevant Departments to ensure the completion and delivery of Trade Partner Orders.• Role model in ensuring customer satisfaction: liaise with Finance Billing, Sales, Commercial Logistics e. t. c. to resolve all complaints and queries. Escalation of Queries and ensure resolution within SLA Show less

  • Telecommunications

    Jan 2005 - now

  • Warehouse Manager

    Jan 2005 - now