Mariam AlAnsaari

Experience

• 

  Mashreq Bank

  Feb 2012 - Jun 2013

  Management Trainee

  Managing the Group Operational Risk Framework of Mashreq:• Primary responsibility to identify, monitor, analyze and support control of operational risk for the group.• Support the Business Units in identifying risks within their processes, assessing the effectiveness of the controls and identifying improvements, where required.• Ensure key operational risks identified are recorded and kept up to date on the Risk & Control Self-Assessment tool within the Operational Risk Management.• Operational risk analysis on risk assessment results and Ops risk data.• Ensuring operational risk assessments are carried out and completed across Mashreq.• Assisting the principle risk owners with the identification of key risk indicators in their business units.• Operational risk Mitigation and control tracking.• Risk Management policy documentation and implementation.• Prepare various reports summarizing operational results, financial performance (Loss Report) or other ad hoc reports as and when required by Head of Operational Risk.• Conduct training on Operational Risks to new users.• Create or administer awareness presentations or materials for trainings.• Attend professional meetings, read literature, and participate in training or other educational offerings to keep abreast of new developments and technologies related to Ops Risk.• In depth knowledge of all modules of ORM system i.e. Kalypto.• Conduct all user acceptance testing (UAT) of technical enhancements to ORM software. Show less

• 

  Hamdan Bin Mohammed Smart University

  Jun 2013 - now

  • Responsible to provide high-quality technical support to learners, staff, and faculty members within the university. • Provide technical support for physical / virtual classroom.• Provide technical support for various external/internal event that HBMSU may organize. • Install and initiate personal computer systems to various systems in organization.• Take ownership of IT issues, work with other IT units and staff to diagnose and solve more complex IT related issues.• Provide technical knowledge transfer to various stakeholder.• Escalate and follow up incidents to the appropriate units depending on the severity. • Log and follow up on submitted incidents and their detailed diagnoses on the helpdesk system.• Prioritize IT support request based on importance.• Document internal support process.• Monitor and maintain the audio / video system.• Maintain the hardware / software inventory.• Recommend improvement options. • Provide periodical analytic reports about reported incidents. • Document troubleshooting and problem resolution steps.• Participate in provide training to clients as required. Show less

  • Enterprise Technical Support Manager

    Jul 2021 - now

  • Senior IT Support Engineer

    Jun 2016 - Jun 2021

  • IT Support Engineer

    Jun 2013 - Jun 2016