Nicholas Krouse

Experience

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  Apple

  Sept 2011 - Jun 2015

  Mac Genius

  ▪ Effectively and efficiently diagnosed and explained iOS product issues with customers▪ Offered solutions to resolve users issues in a timely fashion▪ Addressed multiple customer requests simultaneously▪ Maintained current knowledge on the newest Apple technologies▪ Personally trained customers on macs, iPads, iPods, iPhones and all Apple software

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  Innovative Software Solutions Inc (ISSI)

  Sept 2014 - Feb 2015

  Network Technician

  ▪ Managed over 250 customer accounts, networks and servers in the data center▪ Identified, researched, evaluated, recommended and developed new technology for clients▪ Evaluated emerging network technologies and made recommendations on their viability▪ Worked directly with customer contacts to troubleshoot, diagnose and resolve technical issues▪ Developed, implemented and troubleshot network infrastructure including firewall, routers, switches, local and cloud servers and ISP backbone Show less

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  PCS, LLC.

  Mar 2015 - now

  Network Engineer

  ▪ Estimate, manage, implement, deploy, and administer IT systems on behalf of client organizations▪ Work with a wide variety of clients/users, one on one, to resolve specific IT related instances▪ Evaluate, recommend, scope, design, and implement IT infrastructure for customers▪ Assess viability of new and emerging products▪ Serve as escalation point for other technicians▪ Share professional knowledge to assist others in a team setting in order to reach a common goal▪ Effectively manage time, as well as the time of others▪ Familiarize with each organization's industry related software to troubleshoot and assist users▪ Demonstrate hands on experience of installing IT hardware and software▪ Monitor a wide range of client networks including wired, wireless, WAN/LAN, local and cloud based solutions Show less