Nicholas Krouse

Nicholas Krouse

Mac Genius

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location of Nicholas KrouseSewell, New Jersey, United States

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  • Timeline

  • About me

    Network Engineer at PCS, LLC.

  • Education

    • Temple University

      2006 - 2011
      Bachelor of Arts - BA Communication and Media Studies 3.5

      Minor in Information Science and Technology

  • Experience

    • Apple

      Sept 2011 - Jun 2015
      Mac Genius

      ▪ Effectively and efficiently diagnosed and explained iOS product issues with customers▪ Offered solutions to resolve users issues in a timely fashion▪ Addressed multiple customer requests simultaneously▪ Maintained current knowledge on the newest Apple technologies▪ Personally trained customers on macs, iPads, iPods, iPhones and all Apple software

    • Innovative Software Solutions Inc (ISSI)

      Sept 2014 - Feb 2015
      Network Technician

      ▪ Managed over 250 customer accounts, networks and servers in the data center▪ Identified, researched, evaluated, recommended and developed new technology for clients▪ Evaluated emerging network technologies and made recommendations on their viability▪ Worked directly with customer contacts to troubleshoot, diagnose and resolve technical issues▪ Developed, implemented and troubleshot network infrastructure including firewall, routers, switches, local and cloud servers and ISP backbone Show less

    • PCS, LLC.

      Mar 2015 - now
      Network Engineer

      ▪ Estimate, manage, implement, deploy, and administer IT systems on behalf of client organizations▪ Work with a wide variety of clients/users, one on one, to resolve specific IT related instances▪ Evaluate, recommend, scope, design, and implement IT infrastructure for customers▪ Assess viability of new and emerging products▪ Serve as escalation point for other technicians▪ Share professional knowledge to assist others in a team setting in order to reach a common goal▪ Effectively manage time, as well as the time of others▪ Familiarize with each organization's industry related software to troubleshoot and assist users▪ Demonstrate hands on experience of installing IT hardware and software▪ Monitor a wide range of client networks including wired, wireless, WAN/LAN, local and cloud based solutions Show less

  • Licenses & Certifications

    • CompTIA Network+

      CompTIA
    • Microsoft Certified Professional

      Microsoft
    • CSSP (Certified SonicWall Security Professional)

      SonicWall Inc.
    • CompTIA Security+

      CompTIA
    • Installing and Configuring Windows Server 2012

      Microsoft