Vinay Chawan

Experience

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  Growel Softech Ltd

  Aug 2017 - Aug 2018

  Deskside Support Technician

  CLIENT: - EIT Services India Private Limited Mumbai(IT Support for Government of Maharashtra(JJ Hospital, St. George Hospital))(Formerly known as Hewlett-Packard Global soft Pvt. Ltd.)ROLES & RESPONSIBILITIES: -Providing Remote support as well as hardware support to the end user.Installation and configuration of Red Hat Linux OS 6/7, Cent OS, Windows 7.User Management in Linux (Wine installations for MS Office, SQLite )Troubleshooting Problems and Issues related to Red Hat Linux OS.Basic Network troubleshootingInstallation and configuration of software using Yum and Rpm. Configuration of Samba, FTP, NFS, VNC, and proxy servers.Installation of Ticketing Software (GLPI) and Monitoring Tool (Nagios)Monitoring Network Switches and Servers through the Nagios Monitoring toolMonitoring and installation of servers physically.Printer configuration and troubleshooting.Asset Management through GLPI.Incident management and reporting of the incident. Show less

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  Experis

  Nov 2018 - Apr 2019

  Deskside Support

  PAYROLL COMPANY NAME: - Experis IT Pvt. Ltd. CLIENT: - IBM_WPP(Genesis Pvt Ltd, Landor, Fitch)ROLES & RESPONSIBILITIES: - On-site contact for all PC, Printer, Mobile Devices, and Server Hardware warranty claims and repairs for all users including Managers and Directors.Maintain LAN Room and premise wiring/Coordinate quarterly battery inspections.Installation and support of proprietary software packages.Provide remote software support.Track requests and provide Asset Management/Reporting via the ServiceNow Enterprise Service Management system following ITIL practices.Provide support for mobile devices in the enterprise environment.Deploy PC images via Pre-boot execution environment.Remediation Spy/Ad/Malware and virus alerts.Polycom Video Conference/Conference Room coordination.Interface with 3rd party vendors to coordinate successful contract execution.Auto CAD Setup/Configuration, Adobe CC Setup/Configuration, Coral Draw Setup/Configuration. Show less

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  Hi Tech Informatics Pvt Ltd

  May 2019 - Feb 2020

  Deskside Support Technician

  PAYROLL COMPANY NAME: - Hi-Tech InformaticsCLIENT: - IBM_WPP(Genesis Pvt Ltd, Landor, Fitch, Welspun)ROLES & RESPONSIBILITIES: - Installation and support on Antivirus and safeguard Software (Sophos antivirus and Sophos Safeguard).Installation and administration of Xerox Workstation Series (6000,7000.8000).Support and administration on O365, AD, Adobe CC, and Sketch.Support and installation of Citrix.Configured Auto-loader and Managed tape library.Managed Xerox and HP workstations (work centers, Laser jets, Inkjets).Oversaw basic printing functions throughout the building from community printing to private offices.Encouraged recycling of all possible materials.Prepared reports of supplies and materials needed.Stored supplies and materials in an organized and accessible way.Raised PO for New requirements of cartridges, parts, assets, and printers.Conveying received invoices to finance teams with proper mail.Managing uptime, supplies management, centralized setting and software updates, and user-friendly connectivity. Show less

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  TeamLease Digital

  Mar 2020 - Aug 2021

  Desktop Support Engineer

  PAYROLL COMPANY NAME: - Teamlease Digital Pvt LtdCLIENT: - Ocwen Financial CorporationROLES & RESPONSIBILITIES: - Address user tickets regarding hardware, software, and networkingWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalReport customer feedback and potential product requestsHelp create technical documentation and manualsOnshore and offshore Support Show less

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  Ocwen Financial Solutions Pvt. Ltd. - APAC

  Aug 2021 - now

  Senior Technical Support Engineer

  ROLES & RESPONSIBILITIES: - Managing Virtual Machines on Citrix Cloud Consoles.Managing OU Chromebook on Google console.Applying policies, changes, and data transfer via Manage Engine.Managing the Assets, OU policies, User policies, Software deployment, Policies deployment, etc via ZOHO ManageEngine.Also using SD+ ticketing taken by ZOHO Manage engine.Managing VMs on Citrix Admin Console.Adding/Deleting pre-created VMs to the Environment.Addition and Deletion of User access to Citrix VMs.Resetting Citrix profiles via Citrix Console.Managing users’ profiles on VMs via Microsoft RDS. Show less