Kylie Nespoli

Experience

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  University of Michigan Medical Center

  Apr 2001 - May 2002

  Front Desk Agent
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  InterContinental Hotels & Resorts

  May 2002 - Aug 2003

  Front Office Supervisor/ Relief Night Manager

  • Acted as the Manager on Duty on the overnight shift.• Departmental Training Manager for the Front Desk.• Helped implement a Front Office incentive program to increase incremental revenue for the hotel.

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  InterContinental Hotels & Resorts

  May 2004 - Nov 2005

  Assistant Front Office Manager

  • Departmental Training Manager for the Front Office.• Produced a Front Desk Training Handbook including the detailed Policies and Procedures associated with the front desk.• Evaluated Profit and Loss statistics, as well as controlled payroll and inventory.

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  Westin Hotels & Resorts

  Nov 2005 - Feb 2007

  Front Desk Manager

  • Acted as the Manager on Duty, responding to guest issues and ensuring guest satisfaction.• Responsible for all functions of the Front Office Manager in their absence, including controlling payroll and inventory/purchasing. • Developed training programs for the hotel and conducted departmental meetings.

• 

  Hilton Worldwide

  Feb 2007 - May 2010

  Responsible for the Revenue Management of a portfolio of three full-service properties and one limited-service property. Regular functions included:• Developing, monitoring and adjusting sales and pricing strategies.• Managing and maintaining group and transient inventory controls.• Preparing weekly and monthly forecasts, along with yearly budgets.• Training and developing the skill set of a Revenue Analyst. • Generated and distributed Revenue Management reports, including developing and maintaining tools and databases.• Maintained historical statistical data from all distribution channels.• Performed strategic analyses of performance data.

  • Revenue Management Consultant

    Sept 2007 - May 2010

  • Revenue Analyst

    Feb 2007 - Sept 2007
• 

  InterContinental Hotels Group

  May 2010 - Feb 2022

  Portfolio Revenue Manager - Company Managed Hotels

  Responsible for the Revenue Management of a portfolio of four to seven full-service properties, working with the on-property hotel teams as well as corporate brand and marketing support to effectively maximize the hotels' RevPAR. Regular functions include:• Developing, monitoring and adjusting sales and pricing strategies.• Preparing monthly forecasts along with yearly budgets.• Conducting weekly Revenue Management meetings, evaluating strategies while reviewing current pace position, booking trends and market statistics.• Providing critical analysis of pricing and marketing strategies and yield-management tactics for both the hotel teams as well as corporate leadership.• Maximizing performance of third-party channels including content optimization.Key Performance Results• Headed the rollout of the budget workbook for company managed IHG hotels, including assisting in the creation of the original tool and managing the process for the revenue management team throughout the budget season – including training and all yearly updates. • Responsible for creating and/or managing several tools used for daily and weekly revenue data analysis for both Portfolio Revenue Managers as well as on-property Revenue Managers.• Led hotel in portfolio to win the Smith Travel Research award for the top performing upscale hotel in the country in 2012. Show less

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  Atrium Hospitality

  Feb 2022 - now

  • Director of Commercial Analytics

    Jan 2024 - now

  • Director of Revenue Management Analytics

    Feb 2022 - Jan 2024