Cai Sophia

Experience

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  OOCL Logistics

  Jul 2006 - May 2007

  Customer Service Representative

  Responsible for shipment export to USA for VIP customer – Disney.1. Confirm with the oversea office for shipment booking2. Local carrier booking and transportation arrangement3. Documentation processing4. Handling daily enquiries from customer

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  Ciba

  Jun 2007 - Nov 2008

  Supply Planner

  Responsible for supply planning & inventory management for Shanghai, Hongkong and Taiwan business.Details as below:1. Closely work with overseas supply plants in USA & Europe to track and monitor PO to ensure timely delivery.2. Backorders management and transmit supply status to customer service desk and business.3. Monitor and control reasonable inventory level including clearing slow-moving product and analyzing its root cause4. Arrange shipment export among China, HK & TW warehouse according to requirements of sales order and inventory level.5. Collet and verify shipping doc from overseas suppliers and forward to customs clearance on time6. Create and maintain the material master data in SAP Show less

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  Medtronic

  Dec 2008 - Jun 2014

  Supply Chain Planner

  Responsible for all forecast activities associated with different sales channels and products for China, Hongkong & Taiwan business.Product: Heart pacemaker and Endovascular stent1. Develop accurate rolling forecast for next 2 years based on historical sales, market trend, dealer inventory level and sales target by coordinating marketing, sales, finance and regional planners.2. Deep analysis on forecast errors to figure out root causes for continuous improvement on forecast accuracy.3. Closely monitor sales consumption rate compared with forecast to find out serious over-forecast or under-forecast products and do timely communication and action with marketing team to avoid potential shortage or unhealthy inventory issues.4. Work with marketing and sales to establish accurate and reasonable stock up plan caused by license issues or other commercial needs.5. Drive and conduct S&OP meeting on a monthly basis with marketing and other stakeholders to achieve consensus on all forecast and inventory related activities, eg. future products launches, end-of-life, promotional operations, competitive market impacts and license issues, etc.6. Ensure timely forecast submission to regional planning team and clarify special forecast issues if needed.7. Follow and maintain S&OP meeting guideline to share best practice within the planning team.8. Provide 5-year inventory forecast to finance so as to take reference for setting yearly inventory target.9. Review and analyze monthly actual inventory against target and dig out the root cause for the unfavorable part.10. Proactively review with finance and market/sales on the inventory performance and make out action plan to solve inventory issues, eg. slow-moving, short shelf life and excess.11. Well manager backorders and ensure transmit supply info effectively to local stakeholders.Project leader for:1. S&OP meeting guideline2. Stock up process3. SAP SNP(planning book) go live workshop Show less

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  Corning Incorporated (Asia region)

  Jun 2014 - now

  Demand and Supply Planning Manager

  Responsible for day-to-day demand, supply and inventory planning supervision, lead regular review to stakeholder and management team, develop and execute regional demand and supply planning strategy.Demand Planning:1. Lead the monthly forecast process and develop the best set of statistical models in preparation for commercial reviews.2. Collaborate with Marketing, Sales, Customer Service and regional sites to align on demand forecast for new product launch, promotion activity and annual price increase activities.3. Conduct S&OP meeting on a monthly basis with commercial team and regional distribution sites to achieve consensus forecast for next 2 years.4. Identify and analysis mean absolute percent error and forecast bias for continuous improvement on forecast accuracy.5. Play regional leader role on SAP IBP demand planning system go live and upgrade.Supply and Inventory Planning:1. Responsible for the day-to-day supervision of supply and inventory management.2. Determine stock type as MTS/MTO and collaborating with key stakeholders to effectively managed finished goods inventory and safety stock.3. Collaborate with manufacturing to execute supply and inventory planning, lead monthly supply plan review.4. Lead and facilitate all phases of the monthly SIOP meetings and process to balance demand and supply.5. Optimize safety stock level by reducing slow-moving inventory and inventory write-off.6. Lead inventory pre-build process for achieving year-ending sales target or annual yearly increase activity without impacting inventory turnover target.7. Develop supply planning dashboard, managed performance to required targets and proactively communicate key metrics with stakeholders.8. Analyze demand/inventory/manufacturing capacity data with gap identification and proposal to leadership team and take proactive actions to close gap. Show less