Patty R.

Experience

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  IBM

  Dec 1984 - Apr 1994

  Field Service Technician / Tech Support Representative

  Technical SupportField Service Support

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  Wheels Inc

  Jan 1995 - Oct 1998

  Network Administrator / Help Desk Supervisor

  Built a fully functioning Help Desk consisting of 6 PC and Desktop Support technicians.Supervised the Operations of the Help DeskNetwork Administration for Novell 3.x, 4.x

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  Illinois College of Optometry

  Jan 1999 - Jan 2001

  Network Administrator

  Network/GroupWise AdministrationBackup / RecoveryWatchguard Firewall

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  Crain Communications

  Oct 2002 - Sept 2004

  Network Administrator
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  Turtle Wax

  Jun 2004 - Oct 2004

  Network Manager

  Network Manager with two direct reports. 1 network engineer and 1 AS/400 Operator

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  Edward Don & Company

  Feb 2005 - Feb 2015

  Network Administrator

  Accomplished IT professional with 20+ years of experience with application, server and network support. Proven track record implementing technologies that support broad ranging business needs. Adept at establishing productive working relationships with vendors and clients. Has been able to achieve and sustain high levels of application, server and network availability in supported environments by leveraging diverse technical skills and the mentoring of others in identifying and proactively address potential issues. Creative and critical thinker with sound judgment and decision-making competencies. Show less

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  Midwest Warehouse

  Apr 2017 - Feb 2020

  Network Administrator

  Network Administrator with over 15 years of diverse experience delivering business-focused change while mentoring IT staff to create and refine world-class support. Proficient in maintaining the full scope of information services for the business, including infrastructure, network security, VOIP, wireless, Active Directory (AD) support, group policy development and enforcement, technology integrations, transformation and overall governance. Technical and project lead for network and infrastructure upgrades/enhancements, warehouse expansions and security remediation. Responsible for ongoing support of infrastructure hardware including wireless environment, access points and RF Scanning devices, Exchange 2010 and Active Directory administration.Acted as technical lead in the migration of outdated phone system to Digium-Switchvox Voice over IP; including configuring IVR menus; creating call queues, VOIP phones.Setup infrastructure hardware including Adtran routers, Cisco switches, Wireless access controller and access points and Soti-Management console for RF Device management.Provisioning of new employees including Active Directory accounts, ExchangeEnsure network security is maintained by creating policies for separated employees.Provide technical guidance and mentoring of technical peers by hosting cross training classes and .Provide administration of DNS as required.Developed procedures to seamlessly migrate all desktops; printers and network devices to new AD Domain.VOIP Integration MPLS Network conversion Created project plan documentation and completed migration project ahead of schedule.Exchange Cross Forest Migration Migrated Microsoft Exchange 2007 to Exchange 2010 Show less

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  Vein Clinics of America

  Feb 2018 - Feb 2020

  System Administrator
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  Integrated Medical Systems, Inc.

  Feb 2020 - now

  Network Administrator