Nicole Williams

Experience

• 

  Gordon's Jewelers

  Sept 2005 - Nov 2006

  Sales Associate

  Coordinated special events, special jewelry orders, and employee schedules in addition to meeting and exceeding sales goals.

• 

  Stover and Associates

  May 2006 - Aug 2006

  Intern

  Observed and learned various processes in a social work setting for rehabilitation.

• 

  Office max

  Sept 2006 - Aug 2007

  Impress specialist

  Packaged, designed, and produced various kinds of documents for business and customers use.

• 

  AT&T

  Aug 2007 - Jun 2013

  Senior consultant

  Provided excellent customer service while leveraging multiple At&t products in a high volume call center.

• 

  Optum

  Jul 2013 - Apr 2017

  Clinical Administrative Coordinator

  Worked as part of a variety team that coordinated and performed various behind-the-scenes tasks and projects for disease management programs and case managers.

• 

  UnitedHealth Group

  Apr 2017 - Jan 2020

  Create and maintain workflows for process analysis, system requirements/enhancements, and end user documentation. Create and maintain reporting. Create and maintain work flows for provider data solutions and provider operations.

  • Business Process Analyst

    Apr 2018 - Jan 2020

  • Associate Business Process Analyst

    Apr 2017 - Apr 2018
• 

  Optum

  Jan 2020 - Apr 2023

  • Sr Risk Adjustment & Quality Solutions Analyst

    Jun 2021 - Apr 2023

  • Business Systems Analyst

    Jan 2020 - Jun 2021
• 

  Optum California

  Apr 2023 - now

  Sr Director of Performance Improvement- Systems and Innovation
• 

  Optum

  Aug 2023 - now

  Sr Director of Population Health- Systems and Innovations Quality Optum West