Adrian Varga

Experience

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  Telekom Romania Mobile

  Jan 2010 - Nov 2013

  ▪ Offering first–line telephone and e-mail support to existing Romtelecom customers▪ Being involved in various projects that involved sales, technical support and finances. ▪ Identifying and contacting the potential customers in order to present, negotiate, closing and executing commercial contracts▪ Reaching the proposed monthly sales targets

  • Call Center Operator

    Mar 2013 - Nov 2013

  • D2D Sales Representative

    Jan 2010 - Feb 2013
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  SCC

  Dec 2013 - Aug 2014

  Service Desk Analyst

  Configuring technical solutions and services working alongside vendors, suppliers, and engineers incorporating brands including: Cisco, Symantec, Juniper, McAfee etc.Managing tasks within the SLA target.Constant communication between salespersons, field engineers and clients.

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  TELUS International Bulgaria

  Sept 2014 - Jan 2018

  Deliver: New Hire training; Virtual Training Sessions over WebEx / Microsoft LiveMeeting, Soft Skills Training Sessions and Workshops, Cross Training Sessions;Design: Curriculum, courses, decks, internal documentsMain focus: Sales, Order Processing, Soft Skills, Customer Support, Telecom tech and products, IT basicsMain achievements: mentored 2 trainers, integrated successfully a new sales training curriculum which managed to bring sales before people finished their new hire sessions Afișează mai puține

  • Training Specialist

    Apr 2016 - Jan 2018

  • Quality Coach

    Sept 2015 - Sept 2016

  • Small Business Solutions Sales Representative

    Sept 2014 - Aug 2015
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  NTT DATA North America

  Jan 2018 - Jan 2021

  Technical Trainer

  Deliver: New Hire Training Sessions, Cross-Training Sessions, Refresher Training Sessions (locally and remote)Design: Training documents and Knowledge Base Articles on procedures and tools required by the projectMain Focus: Identity Access Management (Active Directory, Virtual Environments), Exchange Server Support, Windows 7/10 and Software Troubleshooting (e.g. Microsoft 365, SAP, internal), Soft Skills, Hardware Basics, Networking BasicsMain Achievements: Implemented alongside the Transition Manager and the Tech Lead a new project in Romania which brought 35 new jobs to the Bucharest site; successfully went through at least 5 major transitions that changed the shape of 4 different projects. Afișează mai puține

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  PTC

  Jan 2021 - now

  Technical Instructor

  Deliver: remote sessions on ThingWorx (PTC's IIoT platform), Kepware (connectivity platform for industrial automation endpoints) and Windchill (PTC's enterprise PLM software) to customers from various industries.Main topics developed:• Model (metadata) building and management in the three software mentioned above• UI Building through JavaScript and CSS Flexbox implementation• Managing Database connectivity to open-source or MS DBs, monitoring and troubleshooting through various internal or external tools (Wireshark), building various query statements to fulfill customer requirements• Managing Security: managing policies, certificate management, enabling secure ports, AD integration• Data analysis through ThingWorx's internal analytical tools• Managing edge device connectivity through Kepware or Java SDK applications• Fundamental PLM data management• Integration of visualization, security or connectivity related extensions Afișează mai puține