Ryan Chan

Experience

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  Aston English School

  Jan 2011 - Jan 2013

  Within the confines of an international workplace with a variety of different cultural perspectives; I was charged with staff development, school operations, sales and marketing strategy, and education quality control for the two largest english schools in a provincial capital. During this time, in coordination with a team of educational professionals, I was able to grow the school to an all time high in student numbers, staff retention, revenue, and satisfaction rating of students and their parents. Show less

  • Foreign Manager

    Jan 2012 - Jan 2013

  • Foreign Teacher

    Jan 2011 - Jan 2012
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  Aston Educational Group

  Jan 2013 - Jan 2015

  Senior Development Manager

  I was tasked with leading a sales and marketing team to further Balboa City School International's growth and development into new markets. While leading this team I developed marketing strategies, conducted market analysis, lead sales presentations, and a number of other tasks in order to accomplish division goals. I was successful in streamlining our sales system and growing BSCI by 60 percent.

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  C.H. Robinson

  Jan 2015 - Jan 2018

  Account Manager 2

  OKR Insights Synthesis, Cross-Functional Collaboration, Executive Business Reviews, New Business Opportunity Identification• Directed cost-saving initiatives surpassing $10M for clients by analyzing supply chain data sets, extracting pricing insights, and formulating innovative logistics strategies to enhance operational efficiency.• Guided a diverse team of 9 industry professionals to deliver managed services for a high-value $46M account, ensuring harmonized and high-performing collaborative efforts.• Advocated for client needs, aligned internal resources, and maintained a client-centric approach to account management, supporting client interests.• Defined and executed inventive account strategies based on client dynamics, industry trends, and emerging opportunities.• Drove strategic enhancements in account performance through advanced analytics, continuous monitoring, and data-driven insights, ensuring a forward-thinking approach to optimizing client relationships for sustainable success. Show less

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  Redwood Logistics

  Jan 2018 - Jan 2019

  Account Manager

  OKR Insights Synthesis, Cross-Functional Collaboration, Business Review Crafting, Executive Leadership Engagement • Synthesized cross-functional team insights into OKRs, delivering strategic business reviews to executive leadership and securing new business opportunities.• Successfully maintained churn below 15% on a $25M revenue portfolio by implementing pricing insights and educating clients on new value propositions, ensuring optimal client retention and revenue stability.• Preserved over 95% of top line revenue post-acquisition, orchestrating seamless migration of 40+ accounts, translating to $100M in revenue for the newly incorporated firm.• Proactively advocated for clients by anticipating needs and ensuring service delivery exceeds expectations, cultivating partnerships built on trust and mutual success.• Introduced innovative service solutions tailored to clients' evolving needs, leveraging a deep understanding of business goals to deliver value-added services beyond conventional offerings. Show less

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  Shipwell

  Jan 2019 - Jan 2020

  Customer Success Manager

  Transformative Initiatives, User Engagement Enhancement, Consultative Pricing Analysis, Solution Value Quantification• Spearheaded a transformative initiative, achieving a 50% surge in user engagement by introducing a consultative pricing analyses program to quantify product value for departmental managers.• Drove 120% year-over-year growth by orchestrating the development of health tracking protocols and optimizing KPI forecasting, solidifying the company's strategic positioning and financial success.• Safeguarded $25M in revenue by analyzing key engagement trends, identifying factors contributing to account churn, and employing data visualization techniques to highlight downward trends to leadership.• Cultivated strong and trust-based client relationships by understanding their needs, delivering personalized solutions, and ensuring customer satisfaction, fostering enduring partnerships. Show less

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  Bluescape Software

  Jan 2020 - Jan 2022

  Senior Customer Success Manager

  Relationship Building, Renewal Benchmarking, Revenue Contribution, Customer Success Management, Program Management• Surpassed growth expectations, leading to recognition as the primary revenue contributor among an elite team of 8 Customer Success Managers and exceeding renewal benchmarks for Fortune 50 enterprise accounts.• Analyzed user experience datasets, collaborating with Product/Engineering teams to shape the product roadmap and achieve double-digit productivity growth within top-tier enterprise accounts.• Initiated a user education program across all CSMs, resulting in a significant reduction in churn rates and an impressive year-over-year increase of over 20% in contract renewals.• Transformed continuous improvement data into compelling narratives, serving as a strategic advisor to executive stakeholders.• Championed $10M contract renewals and expansions, steering technical discussions with CTOs and CIOs to devise unique solutions, address technical/security concerns, and provide capacity for technical leadership. Show less

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  Strategy&

  Jan 2022 - Jan 2023

  Senior Associate

  Strategic Acquisitions, Business Case Development, Cost/Revenue Forecasting, Market Research Analysis, Program Management • Led a successful $16M contract acquisition, spearheading a team in business case development, cost/revenue forecasting, and market research for a significant organizational win.• Drove the transition of $112M in customer revenue through a strategic service model overhaul, contributing to the implementation of a Go-To-Market (GTM) strategy for an $18B financial services company.• Demonstrated leadership by mentoring junior associates and offshore team members, advancing skills and knowledge for projects representing over $100M in firm revenue.• Pioneered business performance metrics for a $20B telecom provider's GTM initiative, conducting 40 senior stakeholder interviews and creating impactful benchmarks.• Tracked $200M in cost savings over the next 3 years, overseeing intricate Excel-based financial models and coordinating inputs from 3 international and 5 domestic teams. Show less

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  SBI, The Growth Advisory

  Jan 2024 - now

  Engagement Manager