Low Boon Han

Experience

• 

  SW Project Consulting Sdn Bhd

  Feb 2017 - Apr 2017

  Intern

  The skills that I had learnt throughout this job are updates of the guidelines of GST treatment as this company only provide GST training to individuals

• 

  SNC Taxation Sdn Bhd

  May 2017 - Jul 2017

  Audit Junior

  The skills that I had learnt throughout this job are guidelines of taxation, company and personal tax computation, audit company’s financial statement

• 

  Boss Wealth Advisory

  Jul 2017 - Aug 2018

  Wealth Advisor

  The skills that I had learnt throughout this job are manage people’s wealth by using the correct finance tools for example will, private trust and funding. We provide modern way of estate planning as well as business planning and personal financial planning in a secured way. Learn to communicate with different kind of people with different age groups of people

• 

  UOB

  Sept 2018 - Dec 2023

  Managing a team of 11-12 officers. Oversee their daily performance and assist them on their challenges task by giving them the best solution in order to provide customer the best service. Taking managerial/senior managerial callback task related to feedback and complaint matter. Reviewing email/letter and ensure factual accuracy in the content that required to be send out to customer. Managing a team of 11-12 officers. Oversee their daily performance and assist them on their challenges task by giving them the best solution in order to provide customer the best service. Taking managerial/senior managerial callback task related to feedback and complaint matter. Reviewing email/letter and ensure factual accuracy in the content that required to be send out to customer. The skills that I had learn throughout this role is I am required to take inbound calls daily and this job required me managing customer professionally as well as perform outbound calls <Escalated to Supervisor Callback> if any. Dealing with other Business Unit to provide the suitable resolution, Monitor and manage a team of newly joined members/cross train skills for the existing members in the company. Currently, I had uphold 3 skills - Personal Banking, Corporate Banking & Remittance

  • Customer Service Team Manager

    Mar 2023 - Dec 2023

  • Acting Manager

    Apr 2022 - Mar 2023

  • Customer Service Specialist

    Sept 2018 - Apr 2022
• 

  GXBank

  Jan 2024 - now

  Customer Service Team Manager