Lynn Frank

Experience

• 

  Macy’s California

  Jan 1976 - Jan 1982

  Buyer

  Planned and budgeted sales for 24 stores.Purchased and executed merchandise assortment for all stores.Negotiated with vendors on pricing and delivery terms.Returned overstocked product.Collaborated with Marketing Department on catalogs and newspaper adds.

• 

  MBNA America

  May 1995 - Oct 1998

  Outbound and Inbound Sales and Customer Service

  Sold affinity credit cards to outbound customersPerformed balance transfers for inbound customers

• 

  Downeast Concepts

  Jan 1998 - Jan 1999

  Director of Marketing

  Responsible for selling trends. Strategically developed direction of new product lines for a toy catalog and a science and nature catalog. Selected distributor products for catalog.Developed proprietary products. Worked with key customers.

• 

  Day's Jewelers

  Jan 2000 - Jan 2012

  Sr. Buyer

  Selected, purchased and merchandised stock assortments for gold, silver, watch and gift categories.Analyzed and interpreted reports, resolved product issues, trained and coached sales associates. Forecasted annual sales and budgeted sales monthly and yearly.Provided exceptional customer service.Attended jewelry and gift shows.

• 

  Brent&Jess LLC

  Sept 2012 - Oct 2016

  International Sales Consultant and Customer Service

  Customize and sell unique handcrafted fingerprint jewelry to domestic and international internet customers.Respond to 100+ emails daily answering questions, placing orders and solving problems.Corroborate with customers on their designs and suggest additional items.Accurately process orders in a timely manner.Provide exceptional customer service and lasting relationships.Communicate with other team members on changes and priorities.Write blogs for online site.