Fred Owens

Fred Owens

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location of Fred OwensLathrop, California, United States

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  • Timeline

  • About me

    Mission Critical Hardware Engineer at Unisys

  • Education

    • DeVry Institute of Technology Fremont, CA

      1998 - 2001
      Telecommuication Management Telecommunications Management

      Fremont, CA

  • Experience

    • HP

      Jan 2001 - Jan 2012

      • Promoted to oversee several dedicated smaller customer accounts, utilizing support ticket, call center, and knowledge-based systems to expedite customer service. • Managed projects such as hardware upgrades, and firmware deployments, ensuring projects were completed on time and under budget. • Installed, configured, and deployed servers and operating systems with strict attention to detail. • Performed backups, installed operating system patches, and maintained server and storage hardware. Show less

      • Account Support Hardware Engineer

        Jan 2007 - Jan 2012
      • Datacenter Hardware Specialist

        Jan 2004 - Jan 2007
      • Field Customer Engineer

        Jan 2001 - Jan 2004
    • Hewlett Packard Enterprise

      Jan 2012 - Jul 2018
      Mission Critical Hardware Engineer

      • Promoted to provide exceptional customer service while managing 6 accounts for large and small customers. • Mentored and served as lead engineer and provide subject matter expertise on 15 products. • Conducted troubleshooting and resolve issues in a timely manner to enhance customer satisfaction. • Assigned duties and activities to contractors, ensuring all staffing needs are met. • Provided project planning, create checklists, and verify each step has been completed to increase project efficiency. • Communicated fixes to upper management and to the customer, the steps taken, and the resolution to increase customer knowledge. • Trained contractors and other new hire engineers on processes and procedures to increase staff skill levels. Show less

    • Unisys

      Jul 2018 - now
      Mission Critical Hardware Engineer

      • Retained through major outsourcing transition, providing essential aid to Hewlett-Packard Enterprise. • Conduct in-depth assessments of processes, delivering improvements which have reduced costs by up to $12K. • Establish custom-tailored procedures to optimize organizational coordination and communication.

  • Licenses & Certifications

    • Dell Server Certification

      Dell
    • HPE OneView

      HPE Security - Data Security
    • HP-UX Administration

      HP
  • Honors & Awards

    • Awarded to Fred Owens
      Highest Customer Satisfaction Ratings - Jan 2015
    • Awarded to Fred Owens
      Most sales leads submitted and won - Jun 2013
    • Awarded to Fred Owens
      Employee of the Month - Mar 2006