Jayne Whitelaw

Experience

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  Amdocs

  Jan 1997 - Jan 2005

  Developed, implemented, and supported the internal and external deliveries associated to the next generation heterogeneous billing solution for the satelite market. The teams transformed into experts in new technologies across the software stack and were accountable for transfer of this knowledge to our FM partner (HP) via documentation, hands-on training and mentorship programs.Coordinated Vendor Audits during Operational Readiness Testing utilizing our vendor partnerships in the area of configuration and best operational practices to ensure our delivery approach is in alignment with industry standards. Show less

  • Systems Engineering Manager

    Jan 2003 - Jan 2005

  • Systems & Application Support Manager

    Jan 1997 - Jan 2005
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  DST Innovis

  Jan 2005 - Jan 2007

  Senior Manager Systems

  Built a team focused on custom development, tool development, and deployment of the next generation software solution (qaudruple play) for the broadband and cable market.Analyzed potential areas of vulnerability reliability across the enterprise and established entrance and exit criteria between development and Infra followed by operational readiness testing to demonstrate ISO standards of quality have been achieved.Established 3rd party Vendor Management with collaboration of Sales. Group focusing on process, reporting, and support. Show less

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  Blue Shield of California

  Oct 2007 - now

  Directed 3 programs consisting of 40+ projects across the health care enterprise with business, infrastructure / technology, 3rd party vendors and consultants to support business transformation enabling shifts in the market environment.• Directed multiple project teams organized to transform business units to operate on future platforms. Championed the business transformation of 25+ business units impacting over 40 vendors and applications (Cognizant/TriZetto, Arvato, MedHok, Callidus, Facets, AuthAccel, ICM).• Developed then executed a cutover strategy (Business, IT, consultants, and 3rd party vendors) for data migrations from legacy systems to target platforms resulting in company wide adoption for future initiatives.• Implementation and Readiness leader providing oversight and hands on management across HMO, MAPD/PDP, Medi-Cal and Medi-Connect Lines of Business; directed go-live events based on enterprise release schedules with a budget responsibility spanning in the tens of millions. Show less Developed and led project teams who defined all of the technical and business events and sub events associated to the point in time where processes cease on one system and resume in another. Led a project team that delivered online enrollment for HR Administrators.Effectively defined and established ongoing, repeatable process for all lines of business who cut over from legacy to next generation platform.Successfully implemented 'quickenrol' enabling Blue Shield of CA to obtain market parity resulting in a launch of a free, single carrier online enrollment and maintenance option for large group business unit. Show less

  • Project Director

    Jun 2007 - now

  • Senior Project Manager

    Oct 2007 - Jul 2012